Best and Worst Home Internet Providers

But some providers do have happy customers. Greenlight Networks, EPB, Allo Fiber, Google Fiber, GoNetSpeed, and Sonic all had overall satisfaction scores that landed in our top ratings tier, as well as favorable or higher overall scores for value.

Greenlight Networks serves municipalities in the Rochester, Buffalo, Binghamton, and Albany, N.Y. areas, while EPB is Chattanooga, Tennessee’s municipal broadband service. Allo Fiber is in 24 cities throughout Arizona, Colorado, and Nebraska, while Google Fiber now serves more than 45 cities in 19 states. GoNetSpeed is available in six Northeastern states, plus Alabama and Missouri. Sonic is the largest independent ISP in Northern California.

Five additional internet providers earned favorable Overall Scores. Shentel, a provider located in the Shenandoah Valley of Virginia, was the only one in this group to earn top scores for speed, reliability, and technical support.

All the others—Hotwire Communications, which serves Florida and the Carolinas, telecom company T-Mobile, Metronet, which serves customers throughout much of the Midwest and South, and Starlink, Space X’s newer satellite service, all had favorable scores or higher for speed and reliability. All except for Starlink did well for technical support, and all except for Metronet and Starlink had favorable scores for value.