Google to add on-demand genAI data analyst to Workspace – Computerworld

Users can, for example, automate a stream of jobs involved in document reviews, customer support requests, or product analysis. One such use case: Workspace Flows can approve branding copy by referring to a collection of marketing data. Or it can handle customer service requests by referring to support documents.

“A lot of the work we do today requires context and reasoning; it’s not a linear stream of straightforward tasks,” Behr said.

The automation needs to be tailored by users via the Gemini custom AI agent builder called Gems. “Simply describe what you need in plain language and Workflows will design and build sophisticated, logic-driven flows — no complex coding or configuration needed,” she said.