How to Fix Amazon Echo Audio Issues: A Troubleshooting Guide

Key Takeaways

  • Try reestablishing the cable connection by unplugging and reconnecting the Echo from the facility cable.
  • Update your Alexa app to resolve any software program compatibility points between the app and the speaker.
  • Check and regulate your Alexa audio settings to enhance or modify the sound high quality of your Echo speaker.


Like any speaker, an Amazon Echo can run into audio points, be it from a defective cable, an unstable connection, or your app’s settings. But when this occurs, how will you repair it? This troubleshooting information ought to make it easier to resolve your Echo’s audio points.


1. Reestablish the Echo’s Cable Connection

The basic troubleshooting step of turning a bit of {hardware} off after which again on once more could resolve your Amazon Echo’s audio points. So, earlier than making an attempt any of the opposite steps listed right here, first strive unplugging your Echo from the facility cable after which reestablishing the connection.

While “turning it on and off once more” could not work, there is a cause this sentence has crossed over into standard tradition.

2. Update Your Alexa App

If you have not up to date the Alexa app (out there on Android and iOS) shortly, there could also be a software program compatibility concern between the app and your speaker. Software updates may be irritating, however updating your Alexa app should not take greater than a minute or two with an honest web connection.

To examine in case your Alexa app wants updating, go to your system’s app retailer and seek for the Alexa app. Or simply observe the hyperlinks above. If the Open possibility to the proper of the app icon has been changed with Update, then there is a software program replace ready to be put in.

Alternatively, if there are not any updates out there, you may strive uninstalling and reinstalling the Alexa app.

3. Check Your Alexa Audio Settings

If your Alexa’s audio is working, however simply would not sound correct, you will have the option to entry and alter your related system(s)’ audio settings throughout the Alexa app. Within the audio settings, you may regulate the bass, mid-range, and treble of your speaker.

You can preserve your Echo speaker’s audio energetic whereas enjoying with the settings, permitting you to immediately examine how the modifications are affecting the sound. Your Echo will flash with a white mild for a number of seconds, and after that, the brand new sound adjustment must be utilized.

To entry the audio settings, head to Devices and go for the system you are trying to regulate. Tap on the settings cog on the top-right of the display, after which head to Audio Settings.

Note that your speaker’s equalizer settings could also be set to a impartial (default) place initially, so when you’d somewhat have the audio you acquired upon first establishing your system, merely toggle every cursor to the center of every scale, the place it reads 0.

4. Reestablish the Wi-Fi or Bluetooth Connection

When establishing your Alexa system by way of the smartphone app, you want to join your smartphone to the Alexa speaker’s Wi-Fi community. After this, you will additionally have the option to rapidly join your speaker to your telephone, laptop computer, or comparable system utilizing Bluetooth. If both of those wi-fi connections fail or aren’t robust sufficient, you may run into audio points.

Starting along with your Wi-Fi, strive deactivating the Wi-Fi on the system to which your Echo speaker is related. Then, flip the Wi-Fi again on, wait to your Alexa’s Wi-Fi community to seem, and join to it.

Alternatively, you may strive reestablishing the Bluetooth connection. To do that, overlook your Echo speaker in your system’s Bluetooth settings.

Then, seek for new gadgets, faucet in your Echo speaker when it is discovered, and agree to pair it along with your smartphone.

5. Reset Your Amazon Echo Device

If all else fails, and you are still coping with audio points after making an attempt every of the strategies above, it might be time to reset your Echo system.

Your Alexa app will bear in mind and acknowledge your related speaker except you reset the speaker itself. To do that, press and maintain the Volume down and Microphone off buttons for 15 to 20 seconds.

The ring mild in your Echo will activate and off once more, which is able to point out that it has been reset. Now, your app will deal with the Echo speaker like a very new system, permitting you to undergo the setup course of once more.

When your speaker’s mild turns purple, meaning it’s prepared for setup.

Other Amazon Echo Audio Issue Troubleshooting Tips

If all of the strategies above do not assist, there are another issues you may strive:

  • Move your Echo nearer to your router or related system.
  • Restart your Wi-Fi router.
  • Connect to your router’s 5GHz channel.
  • Change your Echo’s wake-up phrase (Devices > Settings > Wake Word).

If you are still experiencing points even after making an attempt all the above, the Echo {hardware} could also be defective or degraded. If you have had your Echo for a very long time, it might be time to get a brand new mannequin, relying on the severity of the problems you are coping with.

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