Agents
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Blog
Salesforce may have had its ‘ChatGPT moment’ with AI agents – and it will take a lot to knock the company off its perch
Salesforce is excited about AI agents. Very excited. During the opening keynote at Dreamforce 2024, CEO Marc Benioff was effusive about the company’s new Agentforce service, which enables users to create autonomous AI agents. Agents, attendees heard, are essentially bots capable of automating aspects of a human worker’s role, alleviating workload pressures and streamlining efficiency. They’re also easily deployable, with…
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Slack AI agents shift looks to “unify” enterprise data and drive team synergy
Salesforce has unveiled a raft of new updates and features for Slack as part of an effort to foster greater operational synergy for users of the workplace collaboration platform. Announced at Dreamforce 2024, Salesforce said the updates will help “unify” data across Slack and Salesforce, bringing together enterprise data, apps, and automation in a more aligned and easily digestible manner.…
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Slack opens up to third-party AI ‘agents’ – Computerworld
The Slack AI search function gets an update, too; users can now surface results based on files uploaded or connected to a Slack workspace. Until now, Slack could only search conversations in the app; now the tool can retrieve information from sources such as canvas documents, Google and Microsoft documents, and files in connected apps, Slack said. Aside from AI-related…
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Salesforce Reveals AI Agents for Customer Service
Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be available on Oct. 25. At a press briefing on Sep. 12, Salesforce CEO Marc Benioff emphasized that Agentforce customers won’t need to build their own AI models or…
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Salesforce targets gains with AI voice agents in latest acquisition
Salesforce confirmed it has signed an agreement to acquire AI-powered voice agent developer Tenyx in a move that will see the CRM provider onboard staff and technology from the firm. Upon completion of the deal, Salesforce will benefit from an extension in its autonomous agent capabilities within ‘Agentforce Service Agent’ by incorporating Tenyx’s technology. Tenyx’s expertise will help “advance its…
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5 Best CRM for Insurance Agents in 2024
An insurance customer relationship management (CRM) software is a solution that helps insurance agencies, providers, or brokers manage all business tasks while maintaining high customer service. From tracking claims, monitoring policies and managing customer information, these platforms are meant to help reps, managers, and entire businesses streamline their operations. I’ve found that popular general CRM providers like HubSpot, Zoho CRM,…
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