Agents
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Blog
Workday wants to make it easier to manage AI agents
Workday’s new ‘Agent System of Record’ will ease headaches around agentic AI management, the firm claims, as enterprises ramp up the deployment of agents across a range of functions. The tool enables organizations to manage agents from Workday and third-parties alike, giving businesses features to govern and utilize a new digital workforce. “As the number and complexity of AI agents…
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“We are really moving into a world now of managing humans and agents together”: Marc Benioff thinks today’s CEOs will be the last to have a fully human workforce – and he’s not the only big tech exec predicting the rise of a new AI workforce
Salesforce CEO Marc Benioff thinks current chief executives will be among the last to oversee an all-human workforce as the use of AI agents becomes more widespread. Benioff’s prediction came during a conversation with Axios at the World Economic Forum in Davos, Switzerland in January, where he referred to AI agents as “digital labor” capable of handling roles previously reserved…
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‘Maybe we aren’t going to hire anybody this year’: Marc Benioff says Salesforce might not hire any software engineers in 2025 as the firm reaps the benefits of AI agents
Salesforce CEO Marc Benioff has suggested the company may freeze software engineering hires owing to the firm’s success with AI agents. Productivity gains delivered by AI agents internally at Salesforce mean the firm may not need to onboard new staff in development, Benioff told ‘The Logan Bartlett Show’ podcast. “In engineering this year at Salesforce, we’re seriously debating – maybe…
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Microsoft adds ‘pay-as-you-go’ access for AI agents with M365 Copilot Chat – Computerworld
M365 Copilot Chat agent usage is measured in “message” credits. These are charged either with a pay-as-you-go model at 1 cent per message, or with pre-paid message bundles priced at $200 for 25,000 messages, Microsoft said in a blog post. Microsoft sets out four types of agent “answers,” or responses, that each consume a different number of message credits. For…
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Du semis à la récolte : les entreprises qui engrangent des résultats concrets avec des agents IA
Si l’intelligence artificielle (IA) a un potentiel de transformation pour les entreprises à l’échelle mondiale, la technologie a connu sa propre transformation au cours des dernières années. L’avènement de l’IA générative fin 2022, par exemple, a marqué une étape importante dans l’évolution de la technologie, offrant aux entreprises des capacités montant en puissance. Depuis, d’autres développements ont toutefois eu lieu,…
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The next AI wave — agents — should come with warning labels – Computerworld
“Research in artificial intelligence has, until recently, focused on training models that perform well on a single task,” Lee said, “but a job is often comprised of many interdependent tasks. With agentic AI, humans no longer provide the AI an individual task but rather provide the AI a job. An intelligent AI will then strategize and determine the set of…
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Bad Tenable plugin updates take down Nessus agents worldwide
Tenable says customers must manually upgrade their software to revive Nessus vulnerability scanner agents taken offline on December 31st due to buggy differential plugin updates. As the cybersecurity company acknowledged in an incident report issued after pausing plugin updates to prevent the issue from impacting even more systems, the agents went offline “for certain users on all sites.” This ongoing…
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Slack adds Agentforce ‘hub’ for AI agents – Computerworld
“From there, you can activate your chosen agent and begin a conversation,” the Slack team said in a blog post. Agents are tailored to a variety of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. As well as pre-built agents, customers will be able to host their own customized agents in the Agentforce…
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Google’s Agentspace will put AI agents in the hands of workers – Computerworld
One is to serve as the “launch point” for custom AI agents. These agents combine generative AI (genAI) large language models with multi-step workflows to automate repetitive tasks. Google said the application has an “intuitive interface” and intends it to serve as a space where workers can access pre-built agents created in Google’s VertexAI Agent Builder. A low-code tool is also in the…
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How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
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