Agents
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Blog
Microsoft adds ‘pay-as-you-go’ access for AI agents with M365 Copilot Chat – Computerworld
M365 Copilot Chat agent usage is measured in “message” credits. These are charged either with a pay-as-you-go model at 1 cent per message, or with pre-paid message bundles priced at $200 for 25,000 messages, Microsoft said in a blog post. Microsoft sets out four types of agent “answers,” or responses, that each consume a different number of message credits. For…
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Du semis à la récolte : les entreprises qui engrangent des résultats concrets avec des agents IA
Si l’intelligence artificielle (IA) a un potentiel de transformation pour les entreprises à l’échelle mondiale, la technologie a connu sa propre transformation au cours des dernières années. L’avènement de l’IA générative fin 2022, par exemple, a marqué une étape importante dans l’évolution de la technologie, offrant aux entreprises des capacités montant en puissance. Depuis, d’autres développements ont toutefois eu lieu,…
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The next AI wave — agents — should come with warning labels – Computerworld
“Research in artificial intelligence has, until recently, focused on training models that perform well on a single task,” Lee said, “but a job is often comprised of many interdependent tasks. With agentic AI, humans no longer provide the AI an individual task but rather provide the AI a job. An intelligent AI will then strategize and determine the set of…
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Bad Tenable plugin updates take down Nessus agents worldwide
Tenable says customers must manually upgrade their software to revive Nessus vulnerability scanner agents taken offline on December 31st due to buggy differential plugin updates. As the cybersecurity company acknowledged in an incident report issued after pausing plugin updates to prevent the issue from impacting even more systems, the agents went offline “for certain users on all sites.” This ongoing…
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Slack adds Agentforce ‘hub’ for AI agents – Computerworld
“From there, you can activate your chosen agent and begin a conversation,” the Slack team said in a blog post. Agents are tailored to a variety of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. As well as pre-built agents, customers will be able to host their own customized agents in the Agentforce…
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Google’s Agentspace will put AI agents in the hands of workers – Computerworld
One is to serve as the “launch point” for custom AI agents. These agents combine generative AI (genAI) large language models with multi-step workflows to automate repetitive tasks. Google said the application has an “intuitive interface” and intends it to serve as a space where workers can access pre-built agents created in Google’s VertexAI Agent Builder. A low-code tool is also in the…
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How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
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What are AI agents and why are they now so pervasive? – Computerworld
Generative artificial intelligence (genAI) has evolved quickly during the past two years from prompt engineering and instruction fine-tuning to the integration of external knowledge sources aimed at improving the accuracy of chatbot answers. GenAI’s latest big step forward has been the arrival of autonomous agents, or AI-enabled applications capable of perceiving their environment, making decisions, and taking actions to achieve…
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AWS goes all in on AI agents with new features for Bedrock and Amazon Q
AWS has unveiled a range of new agentic AI features for its Amazon Bedrock and Amazon Q platforms, giving customers the ability to both build and deploy agents for different workflows. Unveiled at AWS re:Invent 2024, the first announcement focused on giving customers the tools to build not just their own agents, but entire teams of agents that can be…
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AI agents are unlike any technology ever – Computerworld
What are AI agents? A great way to understand agents is to compare them with something we’ve all used before: AI chatbots like ChatGPT. Existing, popular LLM-based chatbots are designed around the assumption that the user wants, expects, and will receive text output—words and numbers. No matter what the user types into the prompt, the tool is ready to…
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