Agents
-
Blog
Slack adds Agentforce ‘hub’ for AI agents – Computerworld
“From there, you can activate your chosen agent and begin a conversation,” the Slack team said in a blog post. Agents are tailored to a variety of use cases; deal assistance, IT help, onboarding, and marketing strategy are some examples Slack detailed. As well as pre-built agents, customers will be able to host their own customized agents in the Agentforce…
Read More » -
Blog
Google’s Agentspace will put AI agents in the hands of workers – Computerworld
One is to serve as the “launch point” for custom AI agents. These agents combine generative AI (genAI) large language models with multi-step workflows to automate repetitive tasks. Google said the application has an “intuitive interface” and intends it to serve as a space where workers can access pre-built agents created in Google’s VertexAI Agent Builder. A low-code tool is also in the…
Read More » -
Blog
How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
Read More » -
Blog
What are AI agents and why are they now so pervasive? – Computerworld
Generative artificial intelligence (genAI) has evolved quickly during the past two years from prompt engineering and instruction fine-tuning to the integration of external knowledge sources aimed at improving the accuracy of chatbot answers. GenAI’s latest big step forward has been the arrival of autonomous agents, or AI-enabled applications capable of perceiving their environment, making decisions, and taking actions to achieve…
Read More » -
Blog
AWS goes all in on AI agents with new features for Bedrock and Amazon Q
AWS has unveiled a range of new agentic AI features for its Amazon Bedrock and Amazon Q platforms, giving customers the ability to both build and deploy agents for different workflows. Unveiled at AWS re:Invent 2024, the first announcement focused on giving customers the tools to build not just their own agents, but entire teams of agents that can be…
Read More » -
Blog
AI agents are unlike any technology ever – Computerworld
What are AI agents? A great way to understand agents is to compare them with something we’ve all used before: AI chatbots like ChatGPT. Existing, popular LLM-based chatbots are designed around the assumption that the user wants, expects, and will receive text output—words and numbers. No matter what the user types into the prompt, the tool is ready to…
Read More » -
Blog
AI agents are coming to work — here’s what businesses need to know – Computerworld
Are AI agents ready to deploy? While automation holds great potential to transform how work is carried out in future, the near-term reality for businesses is a different story. The first generation of generative AI assistants and copilots have now descended into what Gartner terms the “trough of disillusionment,” with many projects remaining at a pilot stage due to a…
Read More » -
Blog
Microsoft Is Introducing a Bunch of New ‘AI Agents’ in Office
Weeks after making its Copilot AI features free for Microsoft 365 (the successor to Office), subscribers in certain parts of Asia and Oceania (perhaps a precursor of things to come around the world), Microsoft announced at its Ignite conference today that it’s now vastly expanding what Copilot and AI can do in its office apps. The juiciest of the new…
Read More » -
Blog
OpenAI could be plotting a foray into the world of AI agents – here’s what we know so far
OpenAI could be set to release its own AI agents in January of next year, marking the latest of the big tech players to capitalize on the growing industry trend. Reports from Bloomberg suggest the plans were discussed at a staff meeting this week. While OpenAI has yet to confirm the plans, and is yet to respond to a request…
Read More » -
Blog
Google’s ‘Project Jarvis’ project could let AI agents take over computers
Google is believed to be working on an AI agent tool capable of autonomously navigating the web to complete tasks for users, according to reports. Dubbed ‘Project Jarvis’, the AI-powered tool is reportedly able to act autonomously across a variety of functions, including email management, conducting research, and scheduling appointments. Reporting from The Information last month said sources believed Project…
Read More »