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Cisco’s new AI agents and assistants aim to ease customer service headaches – Computerworld
Webex AI Agent, available in early 2025, will bring together conversational intelligence with generative AI to help improve self-service. Dhingra pointed out that, while customers want self-service, 55% avoid it because they find it “rigid and unhelpful.” Existing AI bots “tend to be scripted, robotic, quite limited in what they can do,” said Dhingra. The AI Agent platform will include…
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Regulators Aim to Crack Down on Infant ‘Neck Floats’ After Two Deaths and Dozens of Close Calls Reported
Infant neck floats are marketed to parents for use with babies as young as newborns as a way to lift their head out of the water while they float and play in a bathtub or pool. Some are hollow and inflatable, like the popular Otteroo brand, and others are made of firm foam. As many as 1 million neck floats…
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