Analysis

  • Blog

    5 Best Salary Benchmarking Tools for Competitive Pay Analysis

    As the job market continues to evolve, the cost of living, salaries, and benefits are all rising globally. This quick evolution presents a difficult challenge for hiring managers and HR reps who want to keep up with their local market and what competitors offer new employees. That’s where salary compensation benchmarking tools can help. SEE: New employee checklist and default…

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  • Blog

    Can ChatGPT Do Reliable Call Center Sentiment Analysis?

    Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats. This article covers the key steps involved in using large language models (LLMs) like ChatGPT to gain insights into customer emotions and satisfaction levels from call transcripts. You’ll learn how to transcribe your calls, prepare your data, and utilize ChatGPT for analysis. Why AI…

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