Analysis
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Blog
Will Your Network Traffic Analysis Spot Today’s Threats?
Network traffic analysis (NTA) is the practice of monitoring and interpreting the data flowing across your network to ensure performance, reliability, and security. Companies rely on a mix of tools — ranging from packet sniffers and flow analysis software to advanced NDR systems — to gain visibility into their network’s behavior. This guide explores the types of NTA solutions available,…
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Blog
How to Use Focus Cell to Aid Data Entry and Analysis in Excel
Excel’s Focus Cell feature is one of the program’s simplest yet most useful additions in recent years. It highlights the row and column of the active cell, helping you keep track of your position in the spreadsheet and making it easier to read across rows and down columns. As of December 2024, this feature is only available to Microsoft 365…
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Blog
5 Best Salary Benchmarking Tools for Competitive Pay Analysis
As the job market continues to evolve, the cost of living, salaries, and benefits are all rising globally. This quick evolution presents a difficult challenge for hiring managers and HR reps who want to keep up with their local market and what competitors offer new employees. That’s where salary compensation benchmarking tools can help. SEE: New employee checklist and default…
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Blog
Can ChatGPT Do Reliable Call Center Sentiment Analysis?
Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats. This article covers the key steps involved in using large language models (LLMs) like ChatGPT to gain insights into customer emotions and satisfaction levels from call transcripts. You’ll learn how to transcribe your calls, prepare your data, and utilize ChatGPT for analysis. Why AI…
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