Answering
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Answering reader questions about AI, smart glasses, TikTok, and more
As promised, I’ve got a special mailbag issue this week. Thanks to everyone who sent in questions. Like last year, I picked a handful that hit some of the themes I plan to continue covering in 2025. I’m really concerned / worried / curious about the near-term future. Between now and 10 years from now, I think it is very…
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When to Use Answering Services vs Call Center Services
Answering services and call center services both help with customer support, but they serve different purposes. Answering services are best for handling basic inquiries, taking messages, and forwarding calls outside of regular business hours. Call center services are more comprehensive, handling a wide range of customer inquiries from technical support to order processing, often across multiple channels. At a glance:…
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