Automation
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Blog
Is there any future for the IT helpdesk? AI and automation could render it ‘redundant’ within three years
IT helpdesk staff are often the source of great stories about user incompetence, but they could be on their way out, according to new research from Nexthink. A survey of 1,000 global IT workers finds that eight-in-ten believe the current service desk model will be unrecognizable within three years, with a similar proportion saying that new technologies will render it…
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What Is No-Code Automation?
No-code automation is the process of establishing automated workflows through a pre-configured software solution without the need for traditional coding. This development style allows citizen developers (those with no coding experience) to design bespoke dashboards, tools, or interfaces to fit their unique needs with ease. What is no-code automation? No-code automation allows anyone to harness the power of modern software…
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The history – and future – of automation in security
As cyber threats continue to grow in volume and frequency, the role of automation in the security sector has never been more critical. Over the previous four decades automation has evolved from rudimentary log management to holistic, AI-powered threat detection and response capabilities that adapt to the current threat landscape as it evolves. This development has fundamentally transformed how organizations…
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Slack Rolls Out New Automation Features
Salesforce is jumping further onto the automation bandwagon with newly announced features in Slack that make it easier for users to build features regardless of their level of technical expertise. According to an Aug. 26 press release: Slack users can now build a workflow that starts automatically when an event occurs in a third-party app such as PagerDuty, Asana, or…
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