Business
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Features, Benefits, and Business Impact
Analytical customer relationship management software offers advanced analytics and reports to help businesses make data-based decisions for improved business operations and customer experience. Choosing the right analytical CRM system to match your organization’s operations and goals can bring several benefits, like increased productivity and data integrity. 1 HubSpot CRM Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large…
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How sustainable compute infrastructure supports business growth & opens up an AI advantage
Aging IT infrastructure can have a significant detrimental impact on enterprises, not least of all in the age of artificial intelligence (AI) and an increasingly competitive global business landscape. Research from McKinsey as far back as 2017 specifically highlighted legacy IT infrastructure as a major hurdle for tech leaders and organizations globally, with 85% of respondents identifying this as their…
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That new Copilot key on your keyboard? It’s useless for business – Computerworld
Microsoft’s genAI-based Copilot app for Windows doesn’t work with Microsoft’s identity and access management platform Entra, prompting the company to advise organizations to uninstall the app and reconfigure the Copilot keyboard key to open the Microsoft 365 app instead. “The Copilot key was originally intended to launch Copilot on Windows,” Microsoft’s Reanne Wong said in a blog post. “This has changed,…
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Orbus Software acquires business architecture specialist Capsifi
Enterprise transformation platform provider Orbus Software has announced its first acquisition, snapping up Sydney-based business architecture solutions provider Capsifi. The move will combine the expertise of the two SaaS companies to offer customers an end-to-end, cloud-native strategic enterprise platform, Orbus said. Financial terms of the deal were not disclosed. Founded in 2013, Capsifi provides a business architecture-led platform designed that…
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6G: Pioneering a new era of innovation and business value
6G is emerging as a game-changing innovation that goes beyond incremental upgrades. Unlike previous generational shifts, 6G is not simply an extension of 5G. Indeed, it represents a complete re-imagination of the wireless industry, driven by artificial intelligence (AI) and other disruptive technologies. Dr. Wen Tong, CTO of Huawei Wireless, emphasizes this point, saying: “6G will not be a simple…
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Which One is Right for Your Business?
For many contact centers and businesses, IVAs (Interactive Virtual Assistants) offer a better way to keep up with customer expectations and demands compared to IVR (Interactive Voice Response) systems. This is mostly due to the fact that IVA tends to offer superior benefits and incorporate more of the latest technologies — including AI-enhanced features, customer relationship management (CRM) integrations, and…
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Auto parts giant LKQ says cyberattack disrupted Canadian business unit
Automobile parts giant LKQ Corporation disclosed that one of its business units in Canada was hacked, allowing threat actors to steal data from the company. LKQ is a public American company specializing in automotive replacement parts, components, and services to repair and maintain vehicles. The company has 45,000 employees in 25 countries and operates numerous brands, including Keystone, Tri Star,…
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Scale AI under fire in suit filed by former worker alleging unlawful business practices – Computerworld
Moreover, the subject matter of many prompts, some of which involved suicidal ideation and violence, among other disturbing topics, coupled with restrictions from Scale AI around break times and outside research, created a grueling, authoritarian workplace in which workers could be terminated for complaining about working conditions, payments, or company processes, the complaint said. Additionally, the suit says that McKinney…
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What is data democratization and how will embracing it benefit your business?
With AI and other groundbreaking technologies growing in popularity and capabilities, more and more data is becoming available to employees who may not have traditionally had the skills or expertise to use it in their day-to-day workloads. This is data democratization – the idea that we can make data more accessible beyond simply available to data scientists or engineers –…
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5 Best Business Smartphones – Top Picks for Every Professional
Smartphone devices allow users to do much more than make phone calls. They also facilitate email communications, instant messaging, video conferencing, and many other forms of mobile communication. They offer a smart way to remain connected to business activities on the go. As a business professional, deciding which smartphone is best for managing and monitoring your business can be daunting.…
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