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Cracks begin to show in hybrid working as more staff report ‘video call fatigue’ – but nearly a third would still quit if faced with an RTO mandate
A third of younger workers say they’d rather quit their jobs than do more days in the office, according to a survey. Education platform Kahoot surveyed 2,000 UK professionals revealing why so many workers are keen to stay at home — and why some can’t wait to get back to the office. The study revealed that 29% of 18-24 year…
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Samsung phones could soon summarize your call transcripts — here’s what we know
Code lines found in the Voice Recorder app indicate Samsung could soon include the ability to summarize phone calls quickly. One of the big growth areas in modern smartphones is the rise of AI-associated features, including the ability to summarize text. This ability isn’t just limited to online documents either, as we have seen devices like the Google Pixel 9…
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US soldier arrested after allegedly posting hacked Trump and Harris call logs
The United States has arrested a US Army soldier and charged him with being part of a hacking scheme to sell and distribute stolen phone records. An indictment alleges that 20-year-old Cameron John Wagenius knowingly sold “confidential phone records” over online forums and other communications platforms last November. The indictment doesn’t detail the hacked material, but KrebsOnSecurity reports that Wagenius…
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How to Find a Good Wake Up Call Service +5 Alternatives
We’ve all been there: snoozing our alarm to catch a few extra minutes of rest, only to fall back asleep by accident. Wake-up call services offer a more reliable solution, providing a nudge to ensure we start our day on time. Depending on the service, you may have to answer the phone, solve a puzzle, or talk to a human…
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‘Call the Midwife’ 2024 Christmas Special, Part 2 – how to watch online and on TV
As much a part of British Christmas as mince pies and ugly sweaters, “Call the Midwife” delivers a double helping of Christmas specials this year. Here’s how to watch the “Call the Midwife” 2024 Christmas Special, Part 2 from anywhere with a VPN — and potentially for free. ‘Call the Midwife’ 2024 Christmas Special, Part 2 date, time, channel The…
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How to Set Up a Virtual Call Center the Right (& Easy) Way
Setting up a virtual call center is easier and faster than you might think. A lot of people waste too much time trying to plan every detail to perfection. But the best approach is to jump in and learn by doing. This guide explains how to set up a virtual call center in just four steps (or three if you…
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You Can Now Call ChatGPT on the Phone, for Some Reason
ChatGPT has changed quite a bit since its late 2022 debut. What started as a web app chatbot has exploded into an AI you can have a real conversation with. The bot can even see now. But even though you have your choice between that original web app or the app on your phone or computer, ChatGPT is now ready…
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You can now call 1-800-ChatGPT — here’s everything to know
The “12 Days of OpenAI” has given us several new updates to ChatGPT, but today’s announcement felt like an entirely different gift completely. Today, OpenAI introduced a new feature allowing users to access ChatGPT via phone calls and text messages. By dialing 1-800-CHATGPT (1-800-242-8478), U.S. users can engage in voice conversations with the AI, receiving up to 15 minutes of…
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WhatsApp Now Lets You Call Select Members of a Group Chat
WhatsApp is indisputably the most popular messaging app in the world. Chances are you use it to message friends and family around the world, and while the majority of communications are likely texts, you probably use the app for audio and video calls, too. (WhatsApp says two billion calls are made on the app every day.) The next time you…
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How IVR Analytics Fixes Call Flow Issues and Frees Up Agents
Interactive Voice Response (IVR) analytics is a practical approach to interpreting the data collected through IVR systems. It’s a tool that provides businesses with insights into customer interactions, preferences, and system performance. IVR analytics helps companies understand patterns and trends in customer behavior. It helps them identify inefficient call flows and customer service bottlenecks. Companies that use IVR analytics well…
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