Caller
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Blog
How Smart IVR Unlocks a Better Caller Journey
Smart IVR refers to Interactive Voice Response (IVR) systems that can recognize and respond to human speech. Unlike traditional IVR — which relies on rigid menus and keypad inputs — smart IVR can interpret spoken language, ask clarifying questions, and adapt its responses based on customer needs. This creates a smoother, faster experience that leaves callers more satisfied and businesses…
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Blog
Does Caller ID Mean Much in the Age of Spoofed Numbers?
Caller ID is the name and number displayed when you receive a call. Your caller ID shows up when you call someone else. There’s an important distinction, though — numbers you’ve saved in your contacts aren’t the same. We’re strictly talking about what appears when an unknown number calls you (or when you call someone who doesn’t have your number…
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