Callers
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Blog
7 Signs a Multi Level IVR Is a Must-Have for Your Callers
Interactive Voice Response (IVR) allows callers to interact with a phone system through pre-recorded voice prompts and touch-tone selections. It’s commonly used in call centers to automate call routing and provide customers with self-service options, such as checking account balances or troubleshooting issues without speaking to an agent. IVR levels refer to the number of menu layers a caller can…
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Blog
Can Visual IVR Really Help Callers? 5 Ideal Use Cases
Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visual IVR by calling a number and electing to receive a shareable link to visit an interactive page where they can solve many of their own customer service issues. With traditional (or non-visual) IVR, customers are…
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