chatbot
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Blog
Microsoft revamps M365 Copilot chatbot with Pages shared ‘canvas’ – Computerworld
“Pages takes ephemeral AI-generated content and makes it durable, so you can edit it, add to it, and share it with others,” said Jared Spataro, Microsoft corporate vice president. “You and your team can work collaboratively in a page with Copilot, seeing everyone’s work in real time and iterating with Copilot like a partner, adding more content from your data,…
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Apple’s planned chatbot should have no ‘personality’ – Computerworld
Microsoft engineers in China released the experimental Xiaoice (pronounced “Shao-ice,” meaning “Little Bing”) in 2014. The chatbot prioritizes “emotional intelligence” and “empathy.” It uses advanced natural language processing and deep learning to continuously improve its conversational abilities. Microsoft built Xiaoice on what the company calls an “Empathetic Computing Framework.” As of 2020, Xiaoice had attracted over 660 million active users…
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Steve Jobs’ decades-old vision of a chatbot bears some resemblance to modern generative AI tools
Steve Jobs made grand predictions of computing that appeared to predict the modern generative AI revolution over 40 years ago – or at least he made an educated guess on how human-computer interaction would evolve. Taking to the stage in 1983 for the International Design Conference, newly-released footage from the Steve Jobs Archive shows a fresh-faced Jobs sharing his vision…
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So you introduced an AI chatbot for customers — here’s why they probably hate it
AI chatbots could be clogging up your customer care process, research suggests, with consumers going so far as to use ‘hacks’ to get around using automated customer service agents. ServiceNow’s Consumer Voice Report for 2024 found the litany of AI chat interfaces being used to replace human customer service representatives are frustrating consumers. ServiceNow surveyed 2,000 consumers across the UK,…
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