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Cisco’s AI agents for WebEx aim to improve customer service – Computerworld
The Webex AI Agent, slated to be available at the end of this month, should make customer service calls smoother by using AI alongside human agents. The goal is to reduce wait times and use intelligent ways to resolve issues. According to Cisco, the Agent will allow companies to tackle complex real-time customer service queries by handling more dynamic conversations.…
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Will Cisco’s Free Tech Training for 1.5M People Help Close EU’s Skills Gap?
Roxana Mînzatu, Executive Vice-President for Social Rights and Skills, Quality Jobs and Preparedness and Cisco Chair and CEO Chuck Robbins. Image: Cisco Cisco recently announced its initiative to provide 1.5 million people in the European Union by 2030 free courses on basic digital skills. Cisco Chair and CEO Chuck Robbins said the plan also includes training 5,000 instructors in AI,…
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Cisco’s new AI agents and assistants aim to ease customer service headaches – Computerworld
Webex AI Agent, available in early 2025, will bring together conversational intelligence with generative AI to help improve self-service. Dhingra pointed out that, while customers want self-service, 55% avoid it because they find it “rigid and unhelpful.” Existing AI bots “tend to be scripted, robotic, quite limited in what they can do,” said Dhingra. The AI Agent platform will include…
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Cisco’s ‘savvy’ CoreWeave deal will supercharge its AI ambitions
Cisco’s investment in CoreWeave could mark a major step in the tech giant’s aggressive AI push, analysts have told ITPro. Reports emerged last week that Cisco plans to invest in CoreWeave in a deal that will see the GPU firm valued at $23 billion. While neither firm has confirmed the agreement as of yet, CoreWeave does appear to be setting…
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