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“No, I don’t think it is the end of Salesforce”: Klarna CEO clarifies why it stopped using Salesforce – and why he doesn’t think other companies will follow suit

Klarna CEO Sebastian Siemiatkowski has explained his firm’s decision to stop using Salesforce in favor of its in-house AI tools, but admits he thinks the CRM giant isn’t going anywhere soon. Siemiatkowski comments on X come after Salesforce CEO Marc Benioff questioned Klarna’s decision to move away from the platform in 2024, which prompted Siemiatkowski to clear everything up. “I…