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Blog
Clunky tech means public sector staff work 30 million hours extra each year
UK public sector staff are working an average of five hours a week more than they should thanks to inefficiencies in service delivery, new research shows. Appian’s 2025 UK Public Sector Efficiency Survey revealed that virtually all complained of extra work or delays. Extrapolated across the UK’s 6.12 million public sector workforce, this adds up to 30.6 million hours of…
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Blog
Consumers are sick of slow, clunky services, so they’re demanding enterprises modernize their tech
Consumers are placing increased pressure on enterprises to improve user experiences and update clunky legacy technology, according to new research from Pegasystems and YouGov. More than three-quarters (77%) of surveyed consumers said organizations should invest in improved interactions with customers, while over two-thirds (69%) feel companies are more interested in driving profits with tech investments than improving customer experience. Many…
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