Conversational
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Blog
Google Gemini is Going Conversational On Your Phone
With generative AI being part of our lives now, the next step is to make it capable of holding a more natural conversation. As unveiled during the company’s Made by Google event, Google’s Gemini chatbot has finally reached that stage. Google has unveiled a new voice chat feature for its AI assistant, Gemini, called Gemini Live. Available exclusively to Gemini…
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Blog
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand what customers are saying, typically in the context of a customer support request. While conversational IVR has been available for over two decades, recent advances in AI have expanded the possibilities for intuitive, natural, and useful phone-based dialogue. Unfortunately, new technology often comes with exaggerated claims about functionality.…
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