Conversational
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Blog
Conversational AI spending is going to skyrocket this year – here’s why
The growth in the use of conversational AI shows no sign of slowing, according to new research, driven by enterprise spending on agentic AI for services. Analysis from Juniper Research shows that global revenue from conversational AI services is set to grow from $14.6 billion in 2025 to more than $23 billion by 2027. Behind much of this growth, Juniper…
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Google Gemini is Going Conversational On Your Phone
With generative AI being part of our lives now, the next step is to make it capable of holding a more natural conversation. As unveiled during the company’s Made by Google event, Google’s Gemini chatbot has finally reached that stage. Google has unveiled a new voice chat feature for its AI assistant, Gemini, called Gemini Live. Available exclusively to Gemini…
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Blog
5 Actual Benefits of Conversational IVR for Call Centers
Conversational IVR uses natural language processing and automated speech recognition to understand what customers are saying, typically in the context of a customer support request. While conversational IVR has been available for over two decades, recent advances in AI have expanded the possibilities for intuitive, natural, and useful phone-based dialogue. Unfortunately, new technology often comes with exaggerated claims about functionality.…
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