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Cleo attack victim list grows as Hertz confirms customer data stolen – and security experts say it won’t be the last
Hertz has confirmed it suffered a data breach as a result of the Cleo zero-day vulnerability in late 2024, with the car rental giant warning that customer data was stolen. In a statement confirming the incident, the firm said customer data was “acquired by an unauthorized party that we understand exploited zero-day vulnerabilities within Cleo’s platform in October 2024 and…
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Hertz confirms customer info, drivers’ licenses stolen in data breach
Car rental giant Hertz Corporation warns it suffered a data breach after customer data for its Hertz, Thrifty, and Dollar brands was stolen in the Cleo zero-day data theft attacks. “On February 10, 2025, we confirmed that Hertz data was acquired by an unauthorized third party that we understand exploited zero-day vulnerabilities within Cleo’s platform in October 2024 and December…
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‘Every feature that comes into NetSuite over the coming years is going to have AI’: NetSuite’s Evan Goldberg on the future of the platform and how AI will drive customer success
AI will form a key component of the NetSuite platform moving forward, with leaders at the firm having told ITPro it’s working hard to keep AI accessible and to collaborate with partners to expand capabilities. Throughout its SuiteConnect London 2025 event, the company announced a slew of AI offerings for UK customers across key tasks like financial exception, data entry,…
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NetSuite targets UK customer productivity gains with new agentic AI tools
Oracle NetSuite has announced new AI tools and features for UK customers aimed at supercharging productivity. The new features will enable users to automate tasks such as data entry and financial operations, and boost operational efficiency. Announcements include greater control over Text Enhance, the company’s AI tool for filling out forms, item descriptions, and emails using company data as context,…
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‘We think that selling everything helps the customer’: HP wants to supercharge its partner program to support a new market strategy
HP has enhanced its partner program to encourage channel partners to sell its entire range of products and solutions as it expands its portfolio, targeting long-term growth with a diversified go-to market strategy. Speaking at the firm’s annual Amplify 2025 conference, HP chief executive Enrique Lores said the company’s goal was to provide a more unified and consistent experience for…
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Cisco unveils new agentic AI tools to improve customer and employee experience
Cisco wants its new agentic AI tools to anticipate the needs of staff and customers alike as the firm unveils a new suite of agentic offerings. The tech giant has announced the general availability of the Webex AI Agent, a tool targeted at customer service, as well as other solutions for collaboration devices and employee experiences. “Cisco is driving toward…
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Cisco’s AI agents for WebEx aim to improve customer service – Computerworld
The Webex AI Agent, slated to be available at the end of this month, should make customer service calls smoother by using AI alongside human agents. The goal is to reduce wait times and use intelligent ways to resolve issues. According to Cisco, the Agent will allow companies to tackle complex real-time customer service queries by handling more dynamic conversations.…
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MSPs need to adopt a “more Rolex, less airline” approach to customer engagement
MSPs need to master demand-supply tension for sustained success, a leading entrepreneur has said, suggesting providers face key challenges in balancing being a great supplier while maximizing profitability. Speaking during the guest keynote at ConnectWise’s IT Nation Connect Europe event, Daniel Priestley, co-founder at Dent Global and ScoreApp, said too many MSPs are not investing enough time into “ramping up…
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Check Point expands customer advocacy program to drive ‘hands-on’ support
Cybersecurity provider Check Point has expanded its partner and customer advocacy management services to provide customers with direct access to advocacy experts. Partners and customers will now have a single point of contact that will act as a trusted advisor to help improve security operations, accelerate executive management, and optimize cybersecurity strategies, the firm revealed at its CPX 2025 event…
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Zacks Investment breach could leave 12 million customer accounts exposed
Zacks Investment, a leading investment research company, has allegedly suffered a data breach that could see roughly 15 million customer records exposed. A threat actor under the name Jurak posted on the dark web hacking forum BreachForums on 24 January 2025, claiming to have breached Zacks Investment in June last year. Zacks is a major financial analysis provider best known…
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