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Blog
NetApp could corner AI infrastructure at Insight 2024 – but customer hype will ride on its messaging
NetApp has made a raft of AI-minded updates to its product line within the last year, leaning into hybrid and multi-cloud models as the future of enterprise IT infrastructure. Last year’s NetApp Insight set out to show how the firm has been an early trailblazer in the AI-ready infrastructure market, seeking to lead the way in helping businesses transform their…
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Salesforce Reveals AI Agents for Customer Service
Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be available on Oct. 25. At a press briefing on Sep. 12, Salesforce CEO Marc Benioff emphasized that Agentforce customers won’t need to build their own AI models or…
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Create Online Forms, Surveys and Collect Customer Feedback with Formly
TL;DR: A lifetime subscription to the Formly Gold Plan is just $99 (reg. $1,044) at TechRepublic Academy. If you’re a business looking to streamline data collection, enhance customer engagement, or simply create more efficient workflows, the Formly Online Form Builder Gold Plan offers a powerful solution tailored to your needs. A lifetime subscription is just $99 (reg. $1,044). With its…
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Business services giant CBIZ discloses customer data breach
CBIZ Benefits & Insurance Services (CBIZ) has disclosed a data breach that involves unauthorized access of client information stored in specific databases. The company informs that a threat actor exploited a vulnerability in one of its web pages and was able to steal customer data between June 2 and June 21. CBIZ is a management consulting company that provides financial and benefits…
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Qualtrics Is Betting AI Will Change the Game in the Customer Experience Software Market in 2024
Qualtrics, a popular customer experience management platform, is spruiking various new AI features in 2024. Leveraging what the firm says is “the world’s largest database of human sentiment,” backed by a commitment to invest $500 million in AI, Qualtrics has been turning the advances of generative AI into new capabilities for improving customer and employee experiences. Brad Anderson, Qualtrics’ president…
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Social Media Bots Are Impersonating Customer Service Travel Reps Now
Key Takeaways Scammers are impersonating airline representatives to trick customers into giving away personal information. Airlines will only reach out via official social media accounts, not individual accounts for representatives. Pay attention to the account handles, photos, join dates, and what they’re asking for. Don’t trust anything that seems off. There seems to have been a recent uptick in fake…
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