Customer
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Agentic AI is coming for customer service jobs
Agentic AI is set to be handling more than two-thirds of customer service and support interactions by 2028, with almost all business and technical decision-makers thinking it will do a better job than human beings. In a survey conducted by Cisco, 93% of global respondents said they believed that agentic AI will enable B2B technology vendors to deliver more personalized,…
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Nova Scotia Power confirms hackers stole customer data in cyberattack
Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera Inc., is a significant utility in Canada. It serves over 500,000 residential, commercial, and industrial customers in Nova Scotia, holding 95% of the market share. It generates over 10,000 GWh…
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M&S confirms customer personal data was stolen in recent attack
Marks & Spencer (M&S) has admitted that some customer data was accessed in the recent cyber attack on the company. The firm said customers will be asked reset their password next time they visit their M&S account as a precaution. But in a statement the retailer stated: “Importantly, there is no evidence that the information has been shared and it…
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Broadcom’s customer shakedown opens old pathways for ransomware gangs
In early May 2025, VMware owner Broadcom began sending cease-and-desist letters to customers who still have perpetual licenses with expired customer support. The company’s demands include rolling back every update made after the support service ended under the threat of audits and litigation. Customers are allowed to maintain zero-day updates, but all other security updates must be rolled back under…
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Education giant Pearson hit by cyberattack exposing customer data
Education giant Pearson suffered a cyberattack, allowing threat actors to steal corporate data and customer information, BleepingComputer has learned. Pearson is a UK-based education company and one of the world’s largest providers of academic publishing, digital learning tools, and standardized assessments. The company works with schools, universities, and individuals in over 70 countries through its print and online services. In…
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Commvault says recent breach didn’t impact customer backup data
Commvault, a leading provider of data protection solutions, says a nation-state threat actor who breached its Azure environment didn’t gain access to customer backup data. Listed on NASDAQ since March 2006, Commvault is included in the S&P MidCap 400 Index and provides cyber resilience services to over 100,000 organizations. As the company first revealed on March 7, 2025, Commvault discovered the…
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Mobile provider MTN says cyberattack compromised customer data
African mobile giant MTN Group announced that a cybersecurity incident has compromised the personal information of some of its subscribers in certain countries. MTN Group (formerly M-Cell) is Africa’s largest mobile network operator, with a strong Asian market presence. The company has nearly 300 million subscribers across 20 countries and an annual revenue surpassing $11 billion. The telecom giant noted…
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M&S calls in NCSC after ‘cyber incident’ disrupts customer payments, online orders
Retail giant Marks & Spencer (M&S) has revealed it has been dealing with a “cyber incident” in recent days and apologized to customers amid disruption complaints. The retailer said contactless payments and online orders have been impacted by the incident, but insisted no customer data has been compromised. While the exact cause of the incident is yet to be determined,…
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Cleo attack victim list grows as Hertz confirms customer data stolen – and security experts say it won’t be the last
Hertz has confirmed it suffered a data breach as a result of the Cleo zero-day vulnerability in late 2024, with the car rental giant warning that customer data was stolen. In a statement confirming the incident, the firm said customer data was “acquired by an unauthorized party that we understand exploited zero-day vulnerabilities within Cleo’s platform in October 2024 and…
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Hertz confirms customer info, drivers’ licenses stolen in data breach
Car rental giant Hertz Corporation warns it suffered a data breach after customer data for its Hertz, Thrifty, and Dollar brands was stolen in the Cleo zero-day data theft attacks. “On February 10, 2025, we confirmed that Hertz data was acquired by an unauthorized third party that we understand exploited zero-day vulnerabilities within Cleo’s platform in October 2024 and December…
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