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23andMe ‘failed to take basic steps’ to safeguard customer data
The Information Commissioner’s Office (ICO) has slapped a fine of £2.31 million on genetic testing company 23andMe for failing to protect customer data after a cyber attack. The credential stuffing attack, which took place between April and September 2023, saw the exposure of the personal information of 155,592 UK residents. The data exposed included names, birth years, location, profile images,…
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Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement – but the future of customer service could be a two-tier nightmare
We can all let out a big sigh of relief at the prospect of AI replacing our jobs, for Klarna CEO Sebastian Siemiatkowski is backtracking on his dreams of a fully automated workforce. Siemiatkowski has made no secret of its automation efforts over the last year or so. In September, he sparked the ire of Salesforce CEO Marc Benioff after…
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Top Antivirus With Best Customer Support in 2025
When it comes to choosing an antivirus with the best customer support, security remains the top priority. However, many antivirus solutions offer robust protection, so other factors like performance, advanced features, and customer support become crucial differentiators. Customer support is vital for those new to antivirus software or seeking hassle-free setup and security. While most paid antivirus solutions offer some…
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Agentic AI is coming for customer service jobs
Agentic AI is set to be handling more than two-thirds of customer service and support interactions by 2028, with almost all business and technical decision-makers thinking it will do a better job than human beings. In a survey conducted by Cisco, 93% of global respondents said they believed that agentic AI will enable B2B technology vendors to deliver more personalized,…
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Nova Scotia Power confirms hackers stole customer data in cyberattack
Nova Scotia Power confirms it suffered a data breach after threat actors stole sensitive customer data in a cybersecurity incident discovered last month. Nova Scotia Power, a subsidiary of Emera Inc., is a significant utility in Canada. It serves over 500,000 residential, commercial, and industrial customers in Nova Scotia, holding 95% of the market share. It generates over 10,000 GWh…
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M&S confirms customer personal data was stolen in recent attack
Marks & Spencer (M&S) has admitted that some customer data was accessed in the recent cyber attack on the company. The firm said customers will be asked reset their password next time they visit their M&S account as a precaution. But in a statement the retailer stated: “Importantly, there is no evidence that the information has been shared and it…
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Broadcom’s customer shakedown opens old pathways for ransomware gangs
In early May 2025, VMware owner Broadcom began sending cease-and-desist letters to customers who still have perpetual licenses with expired customer support. The company’s demands include rolling back every update made after the support service ended under the threat of audits and litigation. Customers are allowed to maintain zero-day updates, but all other security updates must be rolled back under…
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Education giant Pearson hit by cyberattack exposing customer data
Education giant Pearson suffered a cyberattack, allowing threat actors to steal corporate data and customer information, BleepingComputer has learned. Pearson is a UK-based education company and one of the world’s largest providers of academic publishing, digital learning tools, and standardized assessments. The company works with schools, universities, and individuals in over 70 countries through its print and online services. In…
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Commvault says recent breach didn’t impact customer backup data
Commvault, a leading provider of data protection solutions, says a nation-state threat actor who breached its Azure environment didn’t gain access to customer backup data. Listed on NASDAQ since March 2006, Commvault is included in the S&P MidCap 400 Index and provides cyber resilience services to over 100,000 organizations. As the company first revealed on March 7, 2025, Commvault discovered the…
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Mobile provider MTN says cyberattack compromised customer data
African mobile giant MTN Group announced that a cybersecurity incident has compromised the personal information of some of its subscribers in certain countries. MTN Group (formerly M-Cell) is Africa’s largest mobile network operator, with a strong Asian market presence. The company has nearly 300 million subscribers across 20 countries and an annual revenue surpassing $11 billion. The telecom giant noted…
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