Customer
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How to Speak With a Real Person at Home Depot Customer Service
The holiday shopping season has unofficially started, with early deals rolling in from many retailers already, including Home Depot’s BOGO deals. As is often the case, issues will arise, and speaking with a live agent (instead of a machine) can make resolving any issues or questions much easier. Here is the best way to get in contact with a customer…
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Ford investgates alleged breach following customer data leak
Ford is investigating allegations that it suffered a data breach after a threat actor claimed to leak 44,000 customer records on a hacking forum. The leak was announced on Sunday by threat actor ‘EnergyWeaponUser,’ also implicating the hacker ‘IntelBroker,’ who supposedly took part in the November 2024 breach. The threat actors leaked on BreachForums 44,000 Ford customer records containing customer…
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How to Contact Amazon Customer Service and Talk to a Real Person
We may earn a commission from links on this page. Amazon is one of the biggest retailers in the world, and that can make it quite challenging to shove past the FAQs, user forums, and Reddit threads to actually talk to a human over the phone. As you probably already know from trying to contact someone on Amazon’s “Contact Us”…
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“Don’t believe the hype”: Broadcom claims it’s been able to solve most of its customer issues following VMware acquisition
Customers shouldn’t believe the negative reports about VMware following its acquisition by Broadcom, the latter’s EMEA CTO Joe Baguley told ITPro. While there’s been a lot of noise in the press around the results of the acquisition, Baguley said his response has been to ask customers whether they’ve spoken to the firm directly. “Then you have that conversation, and it…
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LastPass warns of fake support centers trying to steal customer data
LastPass is warning about an ongoing campaign where scammers are writing reviews for its Chrome extension to promote a fake customer support phone number. However, this phone number is part of a much larger campaign to trick callers into giving scammers remote access to their computers, as discovered by BleepingComputer. LastPass is a popular password manager that utilizes a LastPass Chrome…
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Jeff Bezos is no longer relentlessly focused on customer satisfaction
The fallout from the non-endorsement of Kamala Harris at The Washington Post is here: more than 200,000 canceled subscriptions, NPR reports. This is about 8 percent of the paid subscriber base, and the number of cancellations is still growing. To put that in perspective, in an Oct. 15th story about Post CEO Will Lewis’s strategy to get more paying subscribers,…
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Cisco’s new AI agents and assistants aim to ease customer service headaches – Computerworld
Webex AI Agent, available in early 2025, will bring together conversational intelligence with generative AI to help improve self-service. Dhingra pointed out that, while customers want self-service, 55% avoid it because they find it “rigid and unhelpful.” Existing AI bots “tend to be scripted, robotic, quite limited in what they can do,” said Dhingra. The AI Agent platform will include…
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Hackers blackmail Globe Life after stealing customer data
Insurance giant Globe Life says an unknown threat actor attempted to extort money in exchange for not publishing data stolen from the company’s systems earlier this year. Founded in 1900, Globe Life is among the largest providers of life and health insurance plans in the United States, with a market capitalization of $12 billion and a total revenue that exceeds…
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Amazon says 175 million customer now use passkeys to log in
Amazon has seen massive adoption of passkeys since the company quietly rolled them out a year ago, announcing today that over 175 million customers use the security feature. “Today, we’re excited to share that more than 175 million customers have enabled passkeys on their Amazon accounts, allowing them to sign in six-times faster than they could otherwise,” says Amazon. “Adoption…
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Casio confirms customer data stolen in a ransomware attack
Casio now confirms it suffered a ransomware attack earlier this month, warning that the personal and confidential data of employees, job candidates, and some customers was also stolen. The attack was disclosed Monday when Casio warned that it was facing system disruption and service outages due to unauthorized access to its networks during the weekend. Yesterday, the Underground ransomware group claimed…
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