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NetSuite targets UK customer productivity gains with new agentic AI tools
Oracle NetSuite has announced new AI tools and features for UK customers aimed at supercharging productivity. The new features will enable users to automate tasks such as data entry and financial operations, and boost operational efficiency. Announcements include greater control over Text Enhance, the company’s AI tool for filling out forms, item descriptions, and emails using company data as context,…
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‘We think that selling everything helps the customer’: HP wants to supercharge its partner program to support a new market strategy
HP has enhanced its partner program to encourage channel partners to sell its entire range of products and solutions as it expands its portfolio, targeting long-term growth with a diversified go-to market strategy. Speaking at the firm’s annual Amplify 2025 conference, HP chief executive Enrique Lores said the company’s goal was to provide a more unified and consistent experience for…
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Cisco unveils new agentic AI tools to improve customer and employee experience
Cisco wants its new agentic AI tools to anticipate the needs of staff and customers alike as the firm unveils a new suite of agentic offerings. The tech giant has announced the general availability of the Webex AI Agent, a tool targeted at customer service, as well as other solutions for collaboration devices and employee experiences. “Cisco is driving toward…
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Cisco’s AI agents for WebEx aim to improve customer service – Computerworld
The Webex AI Agent, slated to be available at the end of this month, should make customer service calls smoother by using AI alongside human agents. The goal is to reduce wait times and use intelligent ways to resolve issues. According to Cisco, the Agent will allow companies to tackle complex real-time customer service queries by handling more dynamic conversations.…
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MSPs need to adopt a “more Rolex, less airline” approach to customer engagement
MSPs need to master demand-supply tension for sustained success, a leading entrepreneur has said, suggesting providers face key challenges in balancing being a great supplier while maximizing profitability. Speaking during the guest keynote at ConnectWise’s IT Nation Connect Europe event, Daniel Priestley, co-founder at Dent Global and ScoreApp, said too many MSPs are not investing enough time into “ramping up…
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Check Point expands customer advocacy program to drive ‘hands-on’ support
Cybersecurity provider Check Point has expanded its partner and customer advocacy management services to provide customers with direct access to advocacy experts. Partners and customers will now have a single point of contact that will act as a trusted advisor to help improve security operations, accelerate executive management, and optimize cybersecurity strategies, the firm revealed at its CPX 2025 event…
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Zacks Investment breach could leave 12 million customer accounts exposed
Zacks Investment, a leading investment research company, has allegedly suffered a data breach that could see roughly 15 million customer records exposed. A threat actor under the name Jurak posted on the dark web hacking forum BreachForums on 24 January 2025, claiming to have breached Zacks Investment in June last year. Zacks is a major financial analysis provider best known…
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Arm secures Meta as first customer in chip push, challenging industry giants – Computerworld
Arm’s business shift mirrors Nvidia’s model, where chip designs are developed in-house but actual manufacturing is outsourced to foundries like TSMC. This approach allows Arm to enter new markets while reducing capital expenditure on chip fabrication. However, the move could create tensions with long-time partners like Apple, Qualcomm, and Nvidia, who must now consider whether their reliance on Arm’s technology…
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Customer data from 800,000 electric cars and owners exposed online
Volkswagen’s automotive software company, Cariad, exposed data collected from around 800,000 electric cars. The info could be linked to drivers’ names and reveal precise vehicle locations. Terabytes of Volkswagen customer details in Amazon cloud storage remained unprotected for months, allowing anyone with little technical knowledge to track drivers’ movement or gather personal information. The exposed databases include details for VW,…
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Huawei Cloud France brings products and customer commitment to the fore at its inaugural summit
Huawei Cloud has used its first Cloud Summit in France to announce a series of products and services and emphasize the importance of France as a region within Huawei’s global cloud picture. At Huawei Cloud Summit France, the firm made much of its new Flexus cloud services, offering out-of-the-box solutions for small and medium-sized enterprises (SMEs). It also announced Huawei…
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