Dialer
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Blog
Predictive Dialer vs Progressive Dialer (+ 3 Alternatives)
Before choosing between a predictive dialer and a progressive one for your outbound call strategy, you should decide your business’s priorities. Are you looking to increase productivity? Do you want to drive up customer satisfaction scores? This tradeoff is implicit in the design of each system. The key difference between predictive and progressive dialers is how they start a call.…
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Blog
How to Decide Between a Power Dialer vs Predictive Dialer
When it comes to streamlining the efficiency and effectiveness of your call team, an auto dialer is one of the most impactful tools. Power dialers and predictive dialers are two of the most common types of dialers used in call centers, but they can be used by any organization that needs to conduct outreach at scale. Cold calling, collections, appointment…
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Blog
An Outbound Dialer Will Help You Win the Numbers Game
An outbound dialer is software that automates and manages outgoing phone calls. It dials from a list of phone numbers and connects an agent if and when someone picks up. By automating the dialing process, they’re able to reduce repetitive manual tasks. This is a big deal when call center agents are making hundreds of calls a day. Implemented well,…
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