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ICO admits it’s too slow dealing with complaints – so it’s eying up automation to cut staff workloads

The UK’s data protection authority has apologized for being slow to respond to data protection complaints, saying it’s been overwhelmed by increased workloads. In the last quarter of 2024, the Information Commissioner’s Office (ICO) responded to just 12% of complaints within 90 days, figures show, well down on its 80% target. The figure was 65% at the beginning of last…