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  • Blog

    They Hate Me on Facebook Marketplace, But I Never Get Scammed

    Key Takeaways Use Facebook Marketplace to reach more buyers and pay for ads for faster sales. Insist on in-person sales only to avoid scams related to shipping. Demand cash payments to prevent potential scams with electronic payment systems. I constantly have old gear and knicknacks to get rid of, and Facebook Marketplace is ideal to get some cash back fast.…

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  • Blog

    So you introduced an AI chatbot for customers — here’s why they probably hate it

    AI chatbots could be clogging up your customer care process, research suggests, with consumers going so far as to use ‘hacks’ to get around using automated customer service agents.  ServiceNow’s Consumer Voice Report for 2024 found the litany of AI chat interfaces being used to replace human customer service representatives are frustrating consumers. ServiceNow surveyed 2,000 consumers across the UK,…

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