helpdesk
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This hacker group is posing as IT helpdesk workers to target enterprises – and researchers warn its social engineering techniques are exceptionally hard to spot
Hackers are ramping up phishing campaigns involving fake helpdesk domains to target the legal, financial services, and accounting sectors in the US. According to researchers at EclecticIQ, with the help of threat researchers Silent Push, the Luna Moth group – also known as Silent Ransom Group, UNC3753, and Storm-0252 – has carried out a flurry of ‘callback phishing’ attacks since…
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Is there any future for the IT helpdesk? AI and automation could render it ‘redundant’ within three years
IT helpdesk staff are often the source of great stories about user incompetence, but they could be on their way out, according to new research from Nexthink. A survey of 1,000 global IT workers finds that eight-in-ten believe the current service desk model will be unrecognizable within three years, with a similar proportion saying that new technologies will render it…
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