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Blog
AWS opens physical sites for fast data uploads – but it could cost you up to $500 an hour
Amazon Web Services (AWS) customers will soon be able to book time slots at physical locations to connect their storage devices and upload data to the cloud. Data can be uploaded to any AWS endpoint, including Amazon S3, Amazon Elastic File System (Amazon EFS), or others, using a high throughput connection of up to up to 400Gbps. Each AWS Data…
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Will it spell the end of the billable hour? – Computerworld
Saying the legal profession is document-intensive is like claiming that a library is filled with books. Unlike researchers using the Dewey Decimal System, though, lawyers face an ocean of big data from which they must fish out case evidence. For more than a decade, law firms have been using machine learning and artificial intelligence tools to aid the discovery process,…
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5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team to strengthen customer relationships and relish the achievement of a job well done. If not, peak calling hours can become stressful communication choke points that lead to high customer churn and rampant…
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