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Will it spell the end of the billable hour? – Computerworld
Saying the legal profession is document-intensive is like claiming that a library is filled with books. Unlike researchers using the Dewey Decimal System, though, lawyers face an ocean of big data from which they must fish out case evidence. For more than a decade, law firms have been using machine learning and artificial intelligence tools to aid the discovery process,…
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5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team to strengthen customer relationships and relish the achievement of a job well done. If not, peak calling hours can become stressful communication choke points that lead to high customer churn and rampant…
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