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Can Visual IVR Really Help Callers? 5 Ideal Use Cases

Visual IVR blends voice-only IVR technology with a visual user interface for a personalized way to get help from customer support. Customers interact with visual IVR by calling a number and electing to receive a shareable link to visit an interactive page where they can solve many of their own customer service issues. With traditional (or non-visual) IVR, customers are…