integration
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Blog
Does “Off-the-Shelf” Contact Center Integration Really Work?
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contact center integration: just download, point, click, and voila. In reality, it’s not that simple. The one-click integration promise Integrating CRM data into your contact center platform isn’t just nice to have — it’s required to get the…
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Blog
Gemini AI integration could be coming to Android Auto
Just when we thought Google’s Gemini expansion couldn’t get any bigger, the artificial intelligence model has been tipped to join the automotive app, Android Auto, thanks to a sneaky bit of code spotted in the latest update. Android Authority says the most obvious “clue” that the AI Assistant is integrating into the app is the sparkle icon — an appearance…
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