integration
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Blog
This Is When Your iPhone Will (Probably) Get Image Playground & ChatGPT Integration
New Apple Intelligence features in iOS 18.2, including Genmoji, Image Playground, Image Wand, and ChatGPT integration, will likely hit your iPhone on Monday, December 9. A press release from last month announcing the first wave of Apple Intelligence features said that additional AI capabilities “will be available in December.” Apple hasn’t provided an update regarding an iOS 18 release timeframe,…
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How to Test a Call Center Integration Before Buying Seats
Integrating business software with your call center is essential, but it’s rarely easy. Vendors, of course, are going to sugarcoat the hurdles and advertise a call center integration that works off the shelf. Some are more open about the difficulties, but either way, you need to do your due diligence before making any drastic changes. I’ll walk you through every…
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Nasuni announces new Microsoft 365 Copilot integration
Nasuni has announced a further integration between its File Data Platform and Microsoft 365 Copilot that aims to expand data access for the tech giant’s AI services. As part of the move, Nasuni will integrate with Microsoft Graph Connector to help customers easily incorporate their data into Microsoft 365 and the Microsoft 365 Copilot generative AI assistant. Through Graph Connector,…
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What is CRM Integration? Key Concepts and Strategies (2024)
CRM software can be a powerful marketing, sales, and service solution by itself, but it’s often paired with other tools in a company’s tech stack. The most effective way to utilize a CRM platform is to have it act as a hub of all client information, campaign insights, and sales reporting. CRM integrations connect all business tools and applications with…
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Does “Off-the-Shelf” Contact Center Integration Really Work?
You’ve probably heard the phrase “seamless integration” if you’ve looked into buying business software. Vendors like to paint a pretty picture of contact center integration: just download, point, click, and voila. In reality, it’s not that simple. The one-click integration promise Integrating CRM data into your contact center platform isn’t just nice to have — it’s required to get the…
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Gemini AI integration could be coming to Android Auto
Just when we thought Google’s Gemini expansion couldn’t get any bigger, the artificial intelligence model has been tipped to join the automotive app, Android Auto, thanks to a sneaky bit of code spotted in the latest update. Android Authority says the most obvious “clue” that the AI Assistant is integrating into the app is the sparkle icon — an appearance…
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