Interactive
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Blog
6 Best Interactive Voice Response (IVR) Software of 2025
While searching for the best IVR solutions, I prioritized ease of setup and use. I deliberately avoided IVR systems that require on-premises deployment, lengthy implementation times, and ongoing maintenance. From there, I took a deep dive to learn how each feature works, what makes an overall system great, red flags to look out for, and the optimal use cases for…
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Google’s NotebookLM AI podcasts add ‘interactive’ mode for some Q-and-A
Google’s NotebookLM and its podcast-like Audio Overviews have been a surprise hit this year, and today Google company is starting to roll out a big new feature: the ability to actually talk with the AI “hosts” of the overviews. When the feature is available to you, you can try it out with new Audio Overviews. (It won’t work with old…
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Why Customers and Companies Love Interactive Voice Response
Interactive Voice Response (IVR) systems are invaluable, creating efficiency and convenience for both businesses and their customers. IVR answers common questions, directs calls to the right agents, and reduces wait times — giving customers quicker resolutions and fewer hold-ups. For companies, IVR cuts service costs by automating repetitive tasks and freeing up agents for complex issues, helping to optimize resources…
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