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What Nokia was thinking when Apple introduced iPhone in 2007 – Computerworld
When Android stole the market Even today, Apple scoops up a vast share of industry profits as its customers continue to invest in the best model iPhone they can afford. They do this because they continue to enjoy the user experience Apple provides. But even back in 2007, Nokia saw that the exclusive US iPhone distribution relationship Apple reached with…
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So you introduced an AI chatbot for customers — here’s why they probably hate it
AI chatbots could be clogging up your customer care process, research suggests, with consumers going so far as to use ‘hacks’ to get around using automated customer service agents. ServiceNow’s Consumer Voice Report for 2024 found the litany of AI chat interfaces being used to replace human customer service representatives are frustrating consumers. ServiceNow surveyed 2,000 consumers across the UK,…
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