Klarna
-
Blog
Even Klarna is launching a mobile phone service now
Klarna, the buy-now-pay-later service, is launching a mobile phone service. The $40 per month phone plan is launching in the US in the “coming weeks,” offering unlimited 5G data, calls, and texts on AT&T’s network — making it yet another MVNO in an increasingly crowded space. MNVOs, or mobile virtual network operators, are companies that sell phone service on another…
Read More » -
Blog
Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement – but the future of customer service could be a two-tier nightmare
We can all let out a big sigh of relief at the prospect of AI replacing our jobs, for Klarna CEO Sebastian Siemiatkowski is backtracking on his dreams of a fully automated workforce. Siemiatkowski has made no secret of its automation efforts over the last year or so. In September, he sparked the ire of Salesforce CEO Marc Benioff after…
Read More » -
Blog
Klarna presents quarterly results with AI CEO – Computerworld
In connection with the updated quarterly report, Klarna was careful to emphasize that AI is a driving factor behind the company’s success. Among other things, AI will “streamline” Klarna’s workforce from around 5,000 to around 3,000 employees. Whether the same fate awaits Sebastian Siemiatkowski remains to be seen. Source link
Read More » -
Blog
“No, I don’t think it is the end of Salesforce”: Klarna CEO clarifies why it stopped using Salesforce – and why he doesn’t think other companies will follow suit
Klarna CEO Sebastian Siemiatkowski has explained his firm’s decision to stop using Salesforce in favor of its in-house AI tools, but admits he thinks the CRM giant isn’t going anywhere soon. Siemiatkowski comments on X come after Salesforce CEO Marc Benioff questioned Klarna’s decision to move away from the platform in 2024, which prompted Siemiatkowski to clear everything up. “I…
Read More » -
Blog
Klarna has stopped hiring amid its relentless AI efficiency drive
Klarna has stopped hiring new staff members because of AI, claiming it’s now allowing natural employee attrition to bring the firm’s headcount down. CEO Sebastian Siemiatkowski revealed the strategy in a recent appearance on Bloomberg Television, saying Klarna’s headcount had fallen by 22% to 3,500 in the space of a year and that around 200 staff members are using AI…
Read More » -
Blog
“How is he doing this?” – Marc Benioff questions Klarna CEO’s move to scrap Workday, Salesforce in SaaS ‘consolidation’ drive
Klarna is calling quits on its use of Salesforce and Workday amid a sharpened focus on harnessing AI as the company ramps up adoption of the technology – but Salesforce CEO Marc Benioff appears perplexed at the decision. CEO Sebastian Siemiatkowski confirmed the move in a conference call in late August, according to reports from Seeking Alpha, revealing the decision…
Read More » -
Blog
So you lost your job at Klarna to AI – at least your former coworkers get a pay rise
While claims of a wave of AI-related job losses haven’t quite materialized over the last two years, it’s still too early to claim critics have jumped the gun. Some organizations are showing why workers should begin worrying. With the advent of generative AI in late 2022, hysteria set in among critics of the technology. Goldman Sachs famously claimed that more…
Read More »