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How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows empower customers to resolve common issues independently, ensuring that human agents can focus on complex or high-priority cases. Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities…
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How the oil and gas industry is using AI to maximize production
Artificial Intelligence (AI) is rapidly transforming the oil and gas industry, with the market expected to grow from $3.14 billion in 2024 to $5.70 billion by 2029, at a robust CAGR of 12.61%, according to figures from research analyst firm Mordor Intelligence. This surge is driven by the need for more efficient exploration, reduced operational costs, and enhanced safety measures.…
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