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  • Blog

    How To Setup an IVR Call Flow to Maximize Containment Rate

    For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows empower customers to resolve common issues independently, ensuring that human agents can focus on complex or high-priority cases. Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities…

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  • Blog

    How the oil and gas industry is using AI to maximize production

    Artificial Intelligence (AI) is rapidly transforming the oil and gas industry, with the market expected to grow from $3.14 billion in 2024 to $5.70 billion by 2029, at a robust CAGR of 12.61%, according to figures from research analyst firm Mordor Intelligence.  This surge is driven by the need for more efficient exploration, reduced operational costs, and enhanced safety measures.…

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