Multichannel
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Blog
Multichannel attacks are becoming a serious threat for enterprises – and AI is fueling the surge
Organizations are seeing a steep rise in multichannel attacks fueled in part by an uptick in AI cyber crime, new research from SoSafe has found. 94% of surveyed organizations reported an increase in multichannel attacks over the last year, referring to attacks in which threat actors utilize multiple platforms such as email and SMS. This is in part because there…
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Blog
Yes, a Multichannel Contact Center CAN Replace a Dozen Apps
Accommodating your customers’ communication preferences is important, especially as your business grows. This means supporting them via social media, website forms, live chat, SMS, traditional phone support, and any other channels they may use. Going after the wrong channels or using the wrong approach can be costly and difficult to manage. This is true for supervisors, admins, and agents alike.…
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