Optimization
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Blog
Enterprises are doubling down on IT cost optimization strategies – and it’s delivering huge financial returns
Organizations that have cracked IT cost optimization and innovation reap the rewards both financially and in terms of time to market, according to new research from SoftwareOne. They are twice as likely as the rest of the pack to see an improved return on investment, researchers found. A third reported higher profitability, compared with 23% of other organizations, and 43%…
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Data Flow Optimization at the Edge: Key Strategies
The concept of edge computing has revolutionized how organizations manage data, enabling computation to be performed closer to where the data is generated This decentralization of data processing brings numerous benefits, including reduced latency and bandwidth consumption. Both of these benefits are key to maintaining the efficiency of real-time applications. Managing data flow efficiently at the edge comes with significant…
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Download the Cloud Optimization Enterprise Spotlight
Download the December 2024 issue of the Enterprise Spotlight from the editors of CIO, Computerworld, CSO, InfoWorld, and Network World. Source link
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5 Proven Benefits of Contact Center Workforce Optimization
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any given time. QM means monitoring, analyzing, and improving agent performance. Without both, you’ll struggle to meet demand, let alone exceed customer expectations. Contact center workforce…
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