Proven
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Blog
Fall asleep fast with this one breathing technique proven to relax your whole body
Lying awake at night staring at the ceiling is a recipe for a racing mind, increased stress and anxiety and poor sleep. Finding it difficult to fall asleep every night can lead to sleep deprivation, but there are ways to combat an active brain at night. One scientifically proven way to fall asleep fast is through resonance frequency breathing (RFB.)…
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Blog
5 Proven Benefits of Contact Center Workforce Optimization
Contact center workforce optimization has two pillars: workforce management (WFM) and quality management (QM). WFM consists of forecasting, scheduling, and balancing workloads to ensure you have the right people in the right seats at any given time. QM means monitoring, analyzing, and improving agent performance. Without both, you’ll struggle to meet demand, let alone exceed customer expectations. Contact center workforce…
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Blog
7 Proven Ways to Elevate Your Contact Center Experience
Customers want to be able to reach you on their terms, preferably as fast as possible. Improving the contact center experience gets you closer to meeting that expectation. Making it easy for customers to find what they need isn’t as complicated as it sounds. There’s no mystery or strange arcane science to it — you can roll out all the…
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