Qualtrics

Blog

Qualtrics Is Betting AI Will Change the Game in the Customer Experience Software Market in 2024

Qualtrics, a popular customer experience management platform, is spruiking various new AI features in 2024. Leveraging what the firm says is “the world’s largest database of human sentiment,” backed by a commitment to invest $500 million in AI, Qualtrics has been turning the advances of generative AI into new capabilities for improving customer and employee experiences. Brad Anderson, Qualtrics’ president…