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Blog
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows empower customers to resolve common issues independently, ensuring that human agents can focus on complex or high-priority cases. Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities…
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Input Lag vs. Frame Rate Drops: Whats the Difference, and How to Handle Each?
Input lag and frame drops are two performance issues in games that some players get mixed up. However, while there’s some overlap, these are two completely different issues and understanding what they are and how they differ is an important step towards making your games run better. Source link
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Blog
Get the Best Car-Loan Rate Despite a Low Credit Score
In conversations with experts in the lending industry, CR found there are a number of ways to save money, even if you have a suboptimal credit score. Know your credit score. Experian recommends checking your credit score at least once per year as a matter of course. That way, you’ll know where you stand so you can manage expectations regarding…
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How to Improve Your Digital Transformation Project Failure Rate
Research has shown digital transformation projects in the APAC region fail at a high rate — and have mixed success at best. For example, Gartner research recently released in Australia found that the success rate for CIOs running digital projects was about 48%, which analyst vice president analyst Daniel Sanchez-Reina said “was like a coin flip.” He termed the problem…
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Blog
iOS 18 reportedly limiting iPhone display refresh rate to 80Hz — here’s the proof
It’s been an unpleasant couple of days for iPhone 16 Pro owners. Yesterday, we reported an issue involving dead spots on the iPhone 16 Pro touchscreen. Following that kerfuffle, iPhone users claim their device is limited to an 80Hz refresh rate when it is supposed to run at a silky smooth 120Hz. The report comes from prominent smartphone leaker Ice…
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