RealTime
-
Blog
ChatGPT Can Finally See Through Your Camera for Real-Time Interaction
About seven months ago, OpenAI introduced the GPT-4o model and demonstrated its multimodal capabilities. The hot AI startup showcased cool demos where you could share your camera with ChatGPT and interact with it in real-time using voice. Now after a long wait, ChatGPT can finally see through your camera and offer insights, suggestions, and guidance in real time. As part…
Read More » -
Blog
Call Center Quality Monitoring: Real-Time vs Post-Call
Consistent, high-quality customer service is a key element of a high-performing call center. The best way to ensure this is through call center quality monitoring. With it, you’ll gain insights into agent performance and improvement opportunities, thus helping you work toward a higher-quality bar overall. Types of call center quality monitoring It’s possible to measure call center quality at different…
Read More »