redundant

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Is there any future for the IT helpdesk? AI and automation could render it ‘redundant’ within three years

IT helpdesk staff are often the source of great stories about user incompetence, but they could be on their way out, according to new research from Nexthink. A survey of 1,000 global IT workers finds that eight-in-ten believe the current service desk model will be unrecognizable within three years, with a similar proportion saying that new technologies will render it…