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Seven pitfalls MSPs should avoid when building a resilient IT organization

Managed service providers (MSPs) are always on high alert to avoid system outages. The CrowdStrike outage in July 2024 amped up that anxiety, testing many MSPs to the hilt. Successful channel players were the ones that could quickly identify failed systems, assess repercussions, and move fast to the recovery stage. Backups and business continuity plans were activated on an unprecedented…