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RingCentral adds new AI-powered features to RingCX – Computerworld

The intent, said Phelps, “is to harness the power of AI to free up extra time for our staff, allowing them to focus on human interactions. That is an essential part of the strategic goal. AI has significantly enhanced efficiency and customer satisfaction when it comes to our call center operations.” With RingCX, he added, the company is able to…