RingCentral
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RingCentral wants to give every enterprise an ‘AI receptionist’
RingCentral has released a new generative AI tool designed to perform the job of a receptionist, the firm has revealed. The tool, dubbed ‘AI receptionist (AIR)’ will automatically answer front desk calls from customers and transfer them to the correct departments or areas of the company. Using ‘smart call routing,’ the tool can connect callers to the right place based…
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RingCentral adds new AI-powered features to RingCX – Computerworld
The intent, said Phelps, “is to harness the power of AI to free up extra time for our staff, allowing them to focus on human interactions. That is an essential part of the strategic goal. AI has significantly enhanced efficiency and customer satisfaction when it comes to our call center operations.” With RingCX, he added, the company is able to…
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