Salesforce
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Salesforce may have had its ‘ChatGPT moment’ with AI agents – and it will take a lot to knock the company off its perch
Salesforce is excited about AI agents. Very excited. During the opening keynote at Dreamforce 2024, CEO Marc Benioff was effusive about the company’s new Agentforce service, which enables users to create autonomous AI agents. Agents, attendees heard, are essentially bots capable of automating aspects of a human worker’s role, alleviating workload pressures and streamlining efficiency. They’re also easily deployable, with…
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“Values drive value” – Salesforce Ventures is ramping up AI investment, and ethical development is a key focus
Salesforce Ventures has unveiled another $500 million AI investment fund, bringing its total funding for AI entrepreneurs to $1 billion – and the company has no plans to slow down support for innovators, according to a senior company figure. The expansion of the fund doubles down on its backing of high-growth companies operating in the AI industry. When it first…
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Salesforce CEO wants to “break the hypnosis coming from vendors” on AI
Salesforce CEO Marc Benioff wants enterprises to ignore the culture of AI “hypnosis” created by major industry vendors over the last two years. During a briefing with assembled media at Dreamforce 2024, Benioff hit out at Microsoft in particular, suggesting that it, along with industry competitors, have over-hyped the capabilities of AI assistants, or ‘copilots’. Following a scathing comparison between…
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Salesforce wants to show what “AI was always meant to be” – Dreamforce 2024 is its chance to do it
Hundreds of billions of dollars have been spent on generative AI to date, with a plethora of competing powerful AI models rolled out, and countless claims of ‘supercharged’ productivity gains for enterprises and workers alike. All told, 2023 was dominated by hyperbole and the tech industry’s new fixation utterly saturated the news cycle. Providers have grappled with how to actually…
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Salesforce Reveals AI Agents for Customer Service
Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be available on Oct. 25. At a press briefing on Sep. 12, Salesforce CEO Marc Benioff emphasized that Agentforce customers won’t need to build their own AI models or…
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“How is he doing this?” – Marc Benioff questions Klarna CEO’s move to scrap Workday, Salesforce in SaaS ‘consolidation’ drive
Klarna is calling quits on its use of Salesforce and Workday amid a sharpened focus on harnessing AI as the company ramps up adoption of the technology – but Salesforce CEO Marc Benioff appears perplexed at the decision. CEO Sebastian Siemiatkowski confirmed the move in a conference call in late August, according to reports from Seeking Alpha, revealing the decision…
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Salesforce targets gains with AI voice agents in latest acquisition
Salesforce confirmed it has signed an agreement to acquire AI-powered voice agent developer Tenyx in a move that will see the CRM provider onboard staff and technology from the firm. Upon completion of the deal, Salesforce will benefit from an extension in its autonomous agent capabilities within ‘Agentforce Service Agent’ by incorporating Tenyx’s technology. Tenyx’s expertise will help “advance its…
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Salesforce might start charging for each AI chat – Computerworld
Salesforce, which offers cloud-based customer relationship management (CRM) software, is eyeing a new pricing model that would require customers to pay per AI chat every time Salesforce’s AI-based services are used for a conversation, According to The Register. Speaking to investors, Salesforce CEO Marc Benioff has said that his goal is for the company to introduce 1 billion AI agents into…
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