Salesforce
-
Blog
Salesforce changes Slack API terms to block bulk data access for LLMs – Computerworld
SaaS overload SaaS platforms – Salesforce, Teams, Gmail, Google Drive, Office 365, Dropbox, ServiceNow, GitHub, and many others – are hugely popular, but the more of these an organization uses, the more ‘silos’ of data employees must trawl through to find useful information. Founded by former Google employees, Glean itself supports 100 of these platforms, which puts the scale of the…
Read More » -
Blog
‘We’ve got some fabulous conditions’: Salesforce UK chief exec Zahra Bahrololoumi touts the country’s tech industry potential
Salesforce’s UK chief executive Zahra Bahrololoumi believes the UK tech industry has huge potential and emphasized the CRM giant’s commitment to the market. Speaking at the Agentforce World Tour conference in London, Bahrololoumi told ITPro the UK has a variety of key advantages – particularly compared to European counterparts. Looking back, she noted, the volume of investment in AI-related startups…
Read More » -
Blog
Hackers target Salesforce accounts in data extortion attacks
Google has observed hackers claiming to be the ShinyHunters extortion group conducting social engineering attacks against multi-national companies to steal data from organization’s Salesforce platforms. According to Google’s Threat Intelligence Group (GTIG), which tracks the threat cluster as ‘UNC6040,’ the attacks target English-speaking employees with voice phishing attacks to trick them into connecting a modified modified version of Salesforce’s Data…
Read More » -
Blog
Salesforce splashes the cash with $8 billion deal for Informatica
Salesforce has announced plans to acquire Informatica in a deal valued at $8 billion as the firm continues with its AI focus. In a statement confirming the acquisition, Salesforce said the deal will enhance its data management capabilities and will complement its agentic AI service. Salesforce launched its Agentforce service in September last year, which gives users access to a…
Read More » -
Blog
Salesforce wants technicians and tradespeople to take AI agents on the road with them
Tradespeople and technicians spend almost a full day every week filling out paperwork and completing admin tasks, and it’s having a huge impact on productivity. Salesforce thinks its agentic AI tools could be the key to solving this. A survey conducted by the firm showed respondents waste an average of seven hours per week inputting manual data, summarizing jobs, and…
Read More » -
Blog
“No, I don’t think it is the end of Salesforce”: Klarna CEO clarifies why it stopped using Salesforce – and why he doesn’t think other companies will follow suit
Klarna CEO Sebastian Siemiatkowski has explained his firm’s decision to stop using Salesforce in favor of its in-house AI tools, but admits he thinks the CRM giant isn’t going anywhere soon. Siemiatkowski comments on X come after Salesforce CEO Marc Benioff questioned Klarna’s decision to move away from the platform in 2024, which prompted Siemiatkowski to clear everything up. “I…
Read More » -
Blog
Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance
Image: Creative Commons Salesforce has effectively eliminated diversity hiring targets. The company removed specific hiring goals, including ones to increase the representation of women and minority groups, and the term “diversity” from its latest annual report, filed Wednesday. The move comes on the heels of a series of executive orders from President Donald Trump calling for the removal of diversity,…
Read More » -
Blog
Salesforce planning more job cuts amid AI hiring push
Salesforce is expected to cut around 1,000 roles while simultaneously hiring sales staff as part of its AI push, according to reports from Bloomberg this week. Details on which business units are set for cuts are yet to be confirmed. However, a source familiar with the matter told Bloomberg that affected employees will be able to apply for alternative internal…
Read More » -
Blog
‘Maybe we aren’t going to hire anybody this year’: Marc Benioff says Salesforce might not hire any software engineers in 2025 as the firm reaps the benefits of AI agents
Salesforce CEO Marc Benioff has suggested the company may freeze software engineering hires owing to the firm’s success with AI agents. Productivity gains delivered by AI agents internally at Salesforce mean the firm may not need to onboard new staff in development, Benioff told ‘The Logan Bartlett Show’ podcast. “In engineering this year at Salesforce, we’re seriously debating – maybe…
Read More » -
Blog
Salesforce thinks the UK is ready to lead the next wave of AI
The UK is leading other G7 nations in terms of its private and government sectors’ readiness to adopt, deploy, and integrate AI, according to a new study commissioned by Salesforce. Salesforce’s UK AI Readiness Index found that both public and private sectors in the UK have embraced AI, citing a strong innovation culture, robust tech investments, and pragmatic regulations putting…
Read More »