Salesforce
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“No, I don’t think it is the end of Salesforce”: Klarna CEO clarifies why it stopped using Salesforce – and why he doesn’t think other companies will follow suit
Klarna CEO Sebastian Siemiatkowski has explained his firm’s decision to stop using Salesforce in favor of its in-house AI tools, but admits he thinks the CRM giant isn’t going anywhere soon. Siemiatkowski comments on X come after Salesforce CEO Marc Benioff questioned Klarna’s decision to move away from the platform in 2024, which prompted Siemiatkowski to clear everything up. “I…
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Salesforce Drops DEI Commitments, Reframes Equality as Legal Compliance
Image: Creative Commons Salesforce has effectively eliminated diversity hiring targets. The company removed specific hiring goals, including ones to increase the representation of women and minority groups, and the term “diversity” from its latest annual report, filed Wednesday. The move comes on the heels of a series of executive orders from President Donald Trump calling for the removal of diversity,…
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Salesforce planning more job cuts amid AI hiring push
Salesforce is expected to cut around 1,000 roles while simultaneously hiring sales staff as part of its AI push, according to reports from Bloomberg this week. Details on which business units are set for cuts are yet to be confirmed. However, a source familiar with the matter told Bloomberg that affected employees will be able to apply for alternative internal…
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‘Maybe we aren’t going to hire anybody this year’: Marc Benioff says Salesforce might not hire any software engineers in 2025 as the firm reaps the benefits of AI agents
Salesforce CEO Marc Benioff has suggested the company may freeze software engineering hires owing to the firm’s success with AI agents. Productivity gains delivered by AI agents internally at Salesforce mean the firm may not need to onboard new staff in development, Benioff told ‘The Logan Bartlett Show’ podcast. “In engineering this year at Salesforce, we’re seriously debating – maybe…
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Salesforce thinks the UK is ready to lead the next wave of AI
The UK is leading other G7 nations in terms of its private and government sectors’ readiness to adopt, deploy, and integrate AI, according to a new study commissioned by Salesforce. Salesforce’s UK AI Readiness Index found that both public and private sectors in the UK have embraced AI, citing a strong innovation culture, robust tech investments, and pragmatic regulations putting…
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“I have yet to find anyone who’s had a transformational experience with Microsoft Copilot”: Salesforce CEO Marc Benioff hits out at Microsoft’s AI assistant once again – and he isn’t holding back
Salesforce CEO Marc Benioff has fired yet more shots at Microsoft Copilot on social media, accusing the tool of being poor quality and doubling down on a previous comparison with Microsoft Clippy. Benioff first described the tool as a disappointment in a post to X, criticizing it for its supposed poor functionality, lack of accuracy, operating insecurely, and failing to…
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Salesforce CEO Calls Copilot the New Microsoft Clippy – Doesn’t Work or Deliver Value
Microsoft recently upgraded Copilot with a fresh UI and added several new features including Copilot Voice, Copilot Vision, and Copilot Daily. On the enterprise side, Microsoft introduced Copilot Agents and Copilot Pages, among other things, to improve productivity for business users. However, Marc Benioff, the CEO of Salesforce says that Copilot is the new Microsoft Clippy and it doesn’t work…
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Salesforce Dreamforce 2024: Delivering on AI hype
When it comes to the companies leading the way in AI development, Salesforce might not be the first name that springs to mind. The veteran CRM provider launched its flagship ‘Einstein’ AI in 2016, which relied on traditional machine learning methods to improve customer experience, but hasn’t sought to go head-to-head with major AI developers. With several years of generative…
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Salesforce may have had its ‘ChatGPT moment’ with AI agents – and it will take a lot to knock the company off its perch
Salesforce is excited about AI agents. Very excited. During the opening keynote at Dreamforce 2024, CEO Marc Benioff was effusive about the company’s new Agentforce service, which enables users to create autonomous AI agents. Agents, attendees heard, are essentially bots capable of automating aspects of a human worker’s role, alleviating workload pressures and streamlining efficiency. They’re also easily deployable, with…
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“Values drive value” – Salesforce Ventures is ramping up AI investment, and ethical development is a key focus
Salesforce Ventures has unveiled another $500 million AI investment fund, bringing its total funding for AI entrepreneurs to $1 billion – and the company has no plans to slow down support for innovators, according to a senior company figure. The expansion of the fund doubles down on its backing of high-growth companies operating in the AI industry. When it first…
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