Salesforce
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“How is he doing this?” – Marc Benioff questions Klarna CEO’s move to scrap Workday, Salesforce in SaaS ‘consolidation’ drive
Klarna is calling quits on its use of Salesforce and Workday amid a sharpened focus on harnessing AI as the company ramps up adoption of the technology – but Salesforce CEO Marc Benioff appears perplexed at the decision. CEO Sebastian Siemiatkowski confirmed the move in a conference call in late August, according to reports from Seeking Alpha, revealing the decision…
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Salesforce targets gains with AI voice agents in latest acquisition
Salesforce confirmed it has signed an agreement to acquire AI-powered voice agent developer Tenyx in a move that will see the CRM provider onboard staff and technology from the firm. Upon completion of the deal, Salesforce will benefit from an extension in its autonomous agent capabilities within ‘Agentforce Service Agent’ by incorporating Tenyx’s technology. Tenyx’s expertise will help “advance its…
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Salesforce might start charging for each AI chat – Computerworld
Salesforce, which offers cloud-based customer relationship management (CRM) software, is eyeing a new pricing model that would require customers to pay per AI chat every time Salesforce’s AI-based services are used for a conversation, According to The Register. Speaking to investors, Salesforce CEO Marc Benioff has said that his goal is for the company to introduce 1 billion AI agents into…
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