satisfaction

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Jeff Bezos is no longer relentlessly focused on customer satisfaction

The fallout from the non-endorsement of Kamala Harris at The Washington Post is here: more than 200,000 canceled subscriptions, NPR reports. This is about 8 percent of the paid subscriber base, and the number of cancellations is still growing. To put that in perspective, in an Oct. 15th story about Post CEO Will Lewis’s strategy to get more paying subscribers,…