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Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement – but the future of customer service could be a two-tier nightmare

We can all let out a big sigh of relief at the prospect of AI replacing our jobs, for Klarna CEO Sebastian Siemiatkowski is backtracking on his dreams of a fully automated workforce. Siemiatkowski has made no secret of its automation efforts over the last year or so. In September, he sparked the ire of Salesforce CEO Marc Benioff after…