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Can ChatGPT Do Reliable Call Center Sentiment Analysis?

Can ChatGPT reliably perform call center sentiment analysis? The short answer is yes, with some caveats. This article covers the key steps involved in using large language models (LLMs) like ChatGPT to gain insights into customer emotions and satisfaction levels from call transcripts. You’ll learn how to transcribe your calls, prepare your data, and utilize ChatGPT for analysis. Why AI…