Service
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Blog
Salesforce Reveals AI Agents for Customer Service
Salesforce has made its latest push into the AI space with Agentforce — a platform for deploying generative AI in areas such as customer support, service, sales, or marketing. It will be available on Oct. 25. At a press briefing on Sep. 12, Salesforce CEO Marc Benioff emphasized that Agentforce customers won’t need to build their own AI models or…
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Google Cloud Strengthens Backup Service With Vaults
Backup and recovery are critical in catastrophic cases that affect an organization’s entire Google Cloud account. Having an untouchable, logically air-gapped version adds a layer of reassurance for high-stakes data. On Sept. 10, Google Cloud beefed up its backup and disaster recovery services with an unmodifiable vault. The service is currently in preview mode, but it will be available to…
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Ransomware gang claims it breached Canada’s Park’N Fly airport shuttle service, 1 million records compromised
Ransomware group Ransomhub today claimed responsibility for a data breach at Park’N Fly, the parking and shuttle service for several Canadian airports. Park’N Fly on August 27, 2024 notified customers of a July data breach that compromised 1 million customers’ contact information, Aeroplan, and CAA number. The company says no financial or payment card information was accessed by attackers. The…
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What is firewall as a service (FWaaS)?
Brazil’s Public Defender’s Office for Human Rights is one of the many organizations that has jumped on the firewall bandwagon and it’s easy to see why. Thanks to its hybrid mesh firewall setup, the office faced 99% fewer suspicious emails and practically non-existent security incidents that once climbed to 500+ a year. It’s not just a one-off success story —…
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Admins of MFA bypass service plead guilty to fraud
Three men have pleaded guilty to running OTP.Agency, an online platform that provided social engineering help to obtain one-time passcodes from customers of various banks and services in the U.K. The codes – temporary passwords also known as OTPs, were part of multi-factor authentication protections and criminals subscribing to the illegal service could use them to access a victim’s bank account and…
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Scottish data center provider teams up with HPE to unveil National Cloud – a UK sovereign cloud service for large enterprises, tech startups, and public sector organizations
Scottish data center and cloud services provider DataVita is now offering clients data residency within the UK with the launch of National Cloud. Aiming to position itself as an alternative to the big cloud providers, it’s offering the new platform through a strategic partnership with Hewlett Packard Enterprise (HPE). “The National Cloud combines HPE GreenLake cloud’s leading capabilities to manage,…
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US Marshals Service disputes ransomware gang’s breach claims
The U.S. Marshals Service (USMS) denies its systems were breached by the Hunters International ransomware gang after being listed as a new victim on the cybercrime group’s leak site on Monday. “USMS is aware of the allegations and has evaluated the materials posted by individuals on the dark web, which do not appear to derive from any new or undisclosed…
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AT&T customers report wireless service has been down for hours
AT&T is experiencing some issues right now that are leaving customers seeing “SOS” instead of their usual bars of service. “We are working to address a software issue that may affect the ability of a limited number of our customers to connect to our wireless network. Keeping our customers connected is our highest priority, so we appreciate their patience as we…
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Civil service hopes to attract best and brightest cyber talent with new graduate scheme
The UK government is set to add a specific cybersecurity track to its Fast Stream graduate scheme, along with a new Risk Management track. The new paths are expected to run alongside the existing Digital, Data, Technology and Cyber scheme, which will lose its cyber element. Applications are expected to open at the same time as for existing tracks, on…
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Social Media Bots Are Impersonating Customer Service Travel Reps Now
Key Takeaways Scammers are impersonating airline representatives to trick customers into giving away personal information. Airlines will only reach out via official social media accounts, not individual accounts for representatives. Pay attention to the account handles, photos, join dates, and what they’re asking for. Don’t trust anything that seems off. There seems to have been a recent uptick in fake…
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