Service
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Blog
How to Send Text Messages Without Wi-Fi or Cell Service on a Google Pixel
Summary SMS messages don’t need a data or Wi-Fi connection. RCS texts are more modern and can work over Wi-Fi. The Google Pixel 9 series phones have a “Satellite SOS” feature for emergencies. Satellite SOS allows users to contact emergency services and send alerts in areas with no signal. Imagine yourself lost in the wilderness, miles from civilization, with no…
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How to Speak With a Real Person at Best Buy Customer Service
Sometimes the help you need doesn’t fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy’s Black Friday in July sale on the horizon, many shoppers will likely need some assistance. I have found that it’s easy to get a hold of someone in…
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‘Made the Pro plan worse’: GitHub just announced new pricing changes for its Copilot service – and developers aren’t happy
GitHub has announced new changes to its AI Copilot service in a move that looks to drive profitability – but it’s sparked ire among developers. As part of a shake up of the service, the company will begin enforcing monthly limits on the most powerful AI coding models. This policy change will affect a range of top industry models, including…
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‘Digital first, but not digital only’: Customer service workers were first on the AI chopping block – but half of enterprises are now backtracking amid a torrent of consumer complaints and poor returns on AI
Customer service workers were among the first on the AI chopping block, but now some enterprises are backtracking amidst a consumer backlash and concerns over quality. Analysis from Gartner earlier this month found that human workers will remain an essential component for customer service activities despite the sharpened focus on AI adoption in this domain. The consultancy said half of…
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Even Klarna is launching a mobile phone service now
Klarna, the buy-now-pay-later service, is launching a mobile phone service. The $40 per month phone plan is launching in the US in the “coming weeks,” offering unlimited 5G data, calls, and texts on AT&T’s network — making it yet another MVNO in an increasingly crowded space. MNVOs, or mobile virtual network operators, are companies that sell phone service on another…
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Google Cloud and Cloudflare hit by widespread service outages
Update June 12, 17:41 EDT: In new updates, Cloudflare said that all services have been restored and are now fully operational, while Google stated it expects “recovery to complete in less than an hour.” Update June 12, 15:29 EDT: Cloudflare says its services were impacted by Google Cloud’s outage. “This is a Google Cloud outage. A limited number of services at Cloudflare…
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Sick of cable? This is the one live TV streaming service I’d use to cut the cord
I cut the cord years ago. But this year, I finally tested all of the best live TV streaming services for Tom’s Guide, so I could definitively say which one was the best, and possibly even ditch my current service: YouTube TV. I’ve been a loyal YouTube TV customer for close to five years now. It’s been far superior to…
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Klarna CEO Sebastian Siemiatkowski might be calming his tone on AI replacement – but the future of customer service could be a two-tier nightmare
We can all let out a big sigh of relief at the prospect of AI replacing our jobs, for Klarna CEO Sebastian Siemiatkowski is backtracking on his dreams of a fully automated workforce. Siemiatkowski has made no secret of its automation efforts over the last year or so. In September, he sparked the ire of Salesforce CEO Marc Benioff after…
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AVCheck cyber crime service snared in police takedown
An international law enforcement operation has disrupted an online software crypting syndicate which helps cyber criminals protect their malware from detection. Four domains and their associated server offering counter-antivirus (CAV) tools have been seized by the FBI Houston Field Office, working with law enforcement partners in the Netherlands and Finland and the US Secret Service. When used with crypting services…
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OmniRide bus service notifies victims of data breach claimed by ransomware gang
OmniRide this week confirmed it notified victims of a December 2024 data breach that compromised their personal information. Potomac & Rappahannock Transportation Commission, which provides the OmniRide public bus service in the Washington, D.C. suburban area, has not disclosed what data or how many people were compromised yet. Ransomware gang Fog took credit for the breach in January 2025, saying…
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