Setup
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Blog
How To Setup an IVR Call Flow to Maximize Containment Rate
For businesses using Interactive Voice Response (IVR) systems, a well-designed call flow is essential to streamline customer journeys and optimize self-service options. When crafted strategically, IVR call flows empower customers to resolve common issues independently, ensuring that human agents can focus on complex or high-priority cases. Optimizing IVR call flow is an ongoing process, as customer needs and company capabilities…
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Blog
Microsoft Entra “security defaults” to make MFA setup mandatory
Microsoft says it will improve security across Entra tenants where security defaults are enabled by making multifactor authentication (MFA) registration mandatory. This move is part of the company’s Secure Future Initiative, launched in November 2023, to boost cybersecurity protection across its products. “We’re removing the option to skip multifactor authentication (MFA) registration for 14 days when security defaults are enabled.…
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Blog
VDI Setup, Installation, and Configuration Guide 2024
In today’s fast-paced digital landscape, organizations are increasingly turning to Virtual Desktop Infrastructure (VDI) as a solution to enhance flexibility and productivity. By hosting desktop environments on a centralized server, VDI allows users to access their virtual desktops from various devices, whether PCs, tablets, or thin client terminals. This technology not only streamlines access to numerous applications but also ensures…
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Blog
9 Tips For a Smooth Setup
Installing a VoIP system for your business is a bit more complicated than the one you may have at home. Residential VoIP installation is plug-and-play — all you have to do is configure your adaptor, plug in your devices, and start calling. For a corporate VoIP setup, there are more factors to consider as you handle implementation. But there are…
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Blog
Best Footrests for the Most Comfortable Desk Setup
The perfect footrest for your home office is ergonomically sound—to make sure it will fit you and your setup, you should be able to adjust its height and angle, and its width and depth should suit your foot’s length and foot placement preference. It should be easy to assemble and simple to use (if it’s slipping out from under you…
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