Slashing
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Blog
The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For many years, call center IVR systems were clunky and hard for end-users to modify on their own. Want to reroute a call path? Call the vendor and wait three months. Call center IVR systems today…
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Blog
Slashing staff attrition in healthcare through digital employee engagement
A Californian ambulance service has cut operational costs and significantly reduced its employee attrition by rolling out a new employee engagement app. Lifeline Ambulance provides critical emergency medical services and patient transport and has 22 locations and around 500 employees, providing services to the communities of Los Angeles, Orange County, and the San Gabriel Valley. The company faced high operational…
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