Strategies
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Blog
Strategies for Cloud Contact Center Platform API Management
Cloud contact centers connect agents with customers across multiple channels, including voice, email, SMS, social media, live chat, and more. Cloud contact center platform API management plays a critical role in maintaining all of these channels. Unlike traditional on-premises phone systems and hosted contact center solutions, cloud contact centers aren’t bound by physical locations or servers. Instead, all of your…
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12 Effective Recruiting Strategies to Attract Top Talent
It can be a very competitive hiring landscape for many. Fortunately, today’s employers have many options for talent acquisition — and are increasingly able to leverage technology to drive efficiency and better results. However, maximum effectiveness requires a combination of both traditional and technology-driven strategies. Over the years, I’ve seen first-hand how sound recruiting strategies can help organizations compete for…
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Top CIO strategies for 2025: How to optimize IT budgets and innovate with lean teams
The new year is always a pivotal moment for IT leaders. As a CIO, I spent years grappling with the challenges of thin budgets and high expectations – in short, I’ve seen how the structure of IT teams can adapt under pressure. A growing trend is the shift toward leaner, more agile teams responding to economic turbulence, technological upheaval, and…
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A CIO’s perspective on enterprise AI strategies and the importance of freeing up employee time
The role of the chief information officer (CIO) has undergone radical changes with continuous upgrading of IT-driven business processes. As a CIO, I faced rapid changes that drove artificial intelligence (AI) from a fad to a predictable certainty. No longer are leaders asking if it is a good idea. Today, C-suite leaders ask what, when, and how AI will be…
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Effective IT Budgeting: Strategies for Prioritizing Investments
Learn key strategies for IT budgeting, from evaluating assets to prioritizing projects, to maximize resources and drive tech investments. Source link
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Generative AI in Security: Risks and Mitigation Strategies
Generative AI became tech’s fiercest buzzword seemingly overnight with the release of ChatGPT. Two years later, Microsoft is using OpenAI foundation models and fielding questions from customers about how AI changes the security landscape. Siva Sundaramoorthy, senior cloud solutions security architect at Microsoft, often answers these questions. The security expert provided an overview of generative AI — including its benefits…
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What is CRM Integration? Key Concepts and Strategies (2024)
CRM software can be a powerful marketing, sales, and service solution by itself, but it’s often paired with other tools in a company’s tech stack. The most effective way to utilize a CRM platform is to have it act as a hub of all client information, campaign insights, and sales reporting. CRM integrations connect all business tools and applications with…
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Eight Strategies You Should Use in Almost Any Debate
There are plenty of ways to “win” an argument that are involve just being manipulative, abusive, or otherwise shitty to the other person. In an era of polarized opinions and overheated arguments—to put it lightly—the art of engaging in thoughtful, productive debates feels futile. While there are many tactics to “win” an argument, true progress comes from approaches that prioritize…
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