Survive
-
Blog
Will the CHIPS Act survive a Trump presidency? – Computerworld
Despite widespread bipartisan backing, some members of Congress expressed concerns about certain provisions, such as the level of government subsidies or the potential for the bill to benefit only a few large tech companies. Still, the majority of both Democrats and Republicans recognized the strategic importance of boosting semiconductor production on US soil. A DoC spokesperson pointed to the “overwhelming…
Read More » -
Blog
5 Call Queue Management Tips to Survive Peak Hour Traffic
Periods of heavier-than-usual call traffic are inevitable for any type of call center. If you can handle call queue management effectively, it presents an opportunity for your team to strengthen customer relationships and relish the achievement of a job well done. If not, peak calling hours can become stressful communication choke points that lead to high customer churn and rampant…
Read More »