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Security incident recovery times are over 7 months on average
Organizations are taking almost a month longer to recover from cybersecurity incidents than they did a year ago, and 25% longer than expected, a Fastly survey has found. This year, businesses report taking an average of 7.3 months to recover from cybersecurity breaches, substantially more than their anticipated timeline of 5.9 months. And recovery times were even worse for companies…
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iPhones now auto-restart to block access to encrypted data after long idle times
Apple has added a new security feature with the iOS 18.1 update released last month to ensure that iPhones automatically reboot after long idle periods to re-encrypt data and make it harder to extract. While the company has yet to officially confirm this new “inactivity reboot” feature, law enforcement officers were the first to discover it after observing suspects’ iPhones…
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High Call Center Queuing Times? 5 Causes With Easy Fixes
Long hold times are one of the biggest sources of frustration for callers. Excessive call center queuing leads to abandoned calls, poor customer experience, and can even impact sales and loyalty. If your call center is plagued by high queue times, it’s crucial to identify and address the root causes. In this article, we’ll explore five common reasons behind lengthy…
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The Latest Call Center IVR Upgrades Are Slashing Wait Times
Interactive voice response (IVR) systems route calls and handle basic queries. Call center IVR systems are specialized versions designed for much higher call volumes. For many years, call center IVR systems were clunky and hard for end-users to modify on their own. Want to reroute a call path? Call the vendor and wait three months. Call center IVR systems today…
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The New York Times will now charge for past episodes of its popular podcasts
The Daily, The Ezra Klein Show, Hard Fork, and Modern Love are some of The New York Times’ most popular podcasts — and next month, only the most recent two or three episodes of each will be free of charge. The Times announced today that it’ll now offer a podcast subscription service through Spotify and Apple for $6 a month…
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10 Times Software Companies Tried to Make Hardware and Failed (and Vice Versa)
Over the years, we’ve seen some wild attempts by software companies to make hardware and vice versa. From robots that were just screens on wheels to phones no one asked for, here are 10 times tech companies tried and failed to be something they’re not. 1 The Spotify Car Thing Spotify The Spotify Car Thing is a soon-to-be obsolete dashboard…
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Sellers that partner with AI are 3.7 times more likely to hit quota, Gartner finds
Sellers that partner with AI tools are 3.7 times more likely to meet quota than those that do not, the latest research from Gartner has revealed. The research firm quizzed 1,026 B2B sellers between January and March 2024 on the skills required to thrive in a changing B2B landscape. The data crowned AI partnerships as the number one competency required…
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HPE’s ‘one-click AI solution’ for private cloud cuts project times from months to a ‘single moment’
Hewlett Packard Enterprise (HPE) is now rolling out HPE Private Cloud AI, along with new solution accelerators designed to automate and streamline applications. Co-developed with Nvidia, HPE Private Cloud AI is a cloud-based solution to help businesses build and deploy generative AI applications that was introduced as part of the Nvidia AI Computing by HPE portfolio. “Businesses are deploying GenAI…
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Counter Strike 2: Queue Times [Explained]
Wondering why you have been having such long queue times in Counter Strike 2? Well, you don’t have to wonder anymore because I have the information on why this is happening and how you can improve your situation below. Key Takeaways This problem is being faced by every Counter Strike 2 player in the world right now. Queue times might…
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